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Workplace Central: Add workplace service to dropdown "Which service would you like to request?"

Woz
Tera Contributor
Woz_0-1755615750147.png

I want to provide an additional option on the above drop down in when creating a case from workplace central

I have created a new "workplace service" and associated it with a published record producer but the option has still not shown

 
2 REPLIES 2

Tony V
Kilo Sage

Did you ever find the solution to this?

Woz
Tera Contributor

I did - there is a script include with an array of hard coded sys_id's. 

I dont have WSD installed on any of the instances I use at the moment and can't get into my PDI but if you find the sys_id for the RP then search the script include table for it you'll find the record