ServiceNow Community

Resolved! Getting Invalid reference when searching with the data already present in the reference field

see the above pic , i am trying to getting the data that is employee name from the employee table but I am not able to search with user first name, last name or email.I am getting the error like invalid reference but when I search with the field empl...

Question

Restrict Module visibility to certain groups

Hello All,I created a "Incident Dashboard" module under the Incident application. The requirement is to restrict visibility to only admin and groups where the “Include members” (u_include_members) field is true in the sys_user_group table.I used belo...

Question

Coupa Spoke Limitations

The Coupa Spoke is very restrictive. There is no documentation from ServiceNow side or the Coupa side on how to write a "Query Text". Also the action only returns a single record when you are expected to work on multiple records:I know there is a str...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

blog

CartJS API

HelloHas anyone used the CartJS API?I'm currently working on a requirement to import RITM records using the CartJS API.I've already created a transform map and started scripting, but I need to populate specific fields on the RITM, such as State and R...

Question

ServiceNow Support/Usage in Mainland China

Hi everyone,As a tech company based in Shanghai, China, we would like to use ServiceNow, but since there is no official support in the mainland, we are stuck in this decision. Does anyone have any experience or suggestions on this? Thanks a lot,Onur

Question

Resolved! What is the difference between "sys_hub_action_instance" and "sys_hub_action_instance_v2"?

After migrating flows using update sets, I visually check to make sure each flow action is updated correctly.This is so inefficient that I'm looking into whether I can use table information instead.Recently, I discovered that flow actions are stored ...

Question

CWM Kanban Board - header labels missing

Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...

Question

CWM custom column choice and punctuation

TLDR: unless/until ServiceNow starts supporting punctuation as options when creating custom choice columns in CWM, avoid including punctuation. OR, you can probably use punctuation if you modify the entry in the sn_cwm_col_choice table after first cr...

Question

Step Up Your Security Game: Enabling Multi-Factor Authentication in ServiceNow for All the Users!

In this article, I will discuss how to enable Multi-Factor Authentication for all the users in ServiceNow. Enabling Multi-Factor Authentication (MFA) in ServiceNow is crucial for several reasons. Firstly, it adds an extra layer of security to...

Article

Resolved! Topics not available for Catalog Builder templates

I'm creating a new Catalog Builder template for the first time, but when I try to select a Topic, it says "no content available". I have full access to Topics and Taxonomies when editing Catalog Items directly. Are there any tips or tricks to get ...

Question

Is CIS – Data Foundations (CMDB and CSDM) is Mandatory to take CIS SAM ?

I have completed CIS SAM course and got voucher but when I am trying to schedule exam using NOW University it is showing CIS – Data Foundations (CMDB and CSDM) is prerequisite to complete.Earlier it was not mandatory if I am not wrong.

Question

ServiceNow Quick Tip: Global Autocomplete Settings for Reference fields

How to Globally Customize ServiceNow User Reference Autocomplete Are you looking for a way to modify the autocomplete results for any reference field that points to the User (sys_user) table?Perhaps you want to add the user's Email or Department to t...

Question

Set survey to trigger every quarter

I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...

Question

URGENT :Calculating Duration of an SCTASK & RITM.

I want to calculate "duration" for task & RITM"For incident, we can calculate "duration", but I can't calculate it for task.If the item is Open:Display the time elapsed from the request submission date to the current date.If the item is Closed:Displ...

Question