Hi Community,
I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow.
Specifically, I have the following questions:
-
Deployment approach
How are agentic workflows deployed across instances (for example, from PDI to higher environments)?
Is Update Sets the recommended or only supported mechanism, or are there alternative deployment approaches for AI agents and related configurations?
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UI Builder dependencies
If an agentic workflow references a UI Builder (UIB) Experience Page or other UIB configurations, are these UI components automatically included in the Update Set?
Are there any best practices to ensure that all UI dependencies used by the workflow are properly captured and deployed?
-
Collaboration and parallel development
How does collaboration typically work when multiple developers are working on the same agentic workflow in parallel?
Are there recommended practices or tooling to manage conflicts, versioning, or concurrent changes in agent definitions, prompts, workflows, and UI components?
Any guidance, best practices, or documentation references would be greatly appreciated.
TL;DR:
I’m working with an agentic workflow in a PDI and want to understand how AI agents are deployed across instances. Are Update Sets the only option? How are UI Builder dependencies handled? Also, what are the best practices for collaboration and parallel development on agentic workflows?
Thanks in advance!
