Process Mining Academy #44 - Process Mining for Agentic Workflows

[dangrady510]

In this installment of the Process Mining Academy we review how to mine Agentic workflows.

As organizations deploy AI agents across their operations, managing and optimizing these agentic workflows becomes increasingly complex. This session shows how process mining provides visibility into how your AI agents actually operate—helping you identify bottlenecks, stuck agents, underperforming tools, and opportunities for improvement.

What's Covered:

• Creating a process mining project for agentic workflows (Zurich Patch 5)
• Analyzing orchestrators, agents, tools, and communicator activities
• Practical techniques for identifying inefficiencies
• Real examples from ServiceNow's internal use
• How process mining supports your broader AI initiatives

You can find previous Process Mining Academy sessions or register for future sessions here 

Here is some additional Process Mining content that you might want to check out next:

• Guide to getting started with Process Mining
• What workflows (ITSM, CSM, HR, etc) is Process Mining available for? (Spoiler, ALL OF THEM)
• How to create your first Process Mining project (Washington DC experience)
• Planning your ServiceNow Process Mining program
• How to use Process Mining to identify process improvement opportunities
• Process Mining FAQ
• Process Mining Academy
• Am I ready for Process Mining?
• Benefits of running Process Mining in a production environment
• Why behind the KPI:  How Process Mining complements Performance Analytics
• Process Mining for external process data
• Automated Findings