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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: Security Incident Response Roadmap Hosted by Lolita Honkpo 11 Sep, 2025 08:00 AM PDT Event Details Online SNUG Event @XXXLutz (In Person) Hosted by Andreea Obreja 15 Sep, 2025 12:30 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online ServiceNow San Francisco SNUG and Optional Pre-SNUG Workshop on September 15th! Hosted by Alison Thornton 15 Sep, 2025 09:00 AM PDT Event Details Online Vibe Coding with ServiceNow Build Agents Hosted by Robert Ninness 15 Sep, 2025 03:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Automate CWM Access Requests

The key to Collaborative Work Management is, well, collaboration. In order to encourage collaboration and keep teams working productively, it's best to set up a workflow to respond to access requests.  We've created a sample workflow to get you star...

  • Article

ServiceNow MID server integration with AxwayAPI gateway

Has one had any experience of putting the AxwayAPI gateway (or similar) between the MID server and SN SaaS? We have an on-prem MID server which is working fine and a new MID server and Security are telling us that we must now place the Axway gateway ...

  • Question

Instance Offline

Hi,  It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.I have this message ''Developer Instance is undergoing unscheduled maintenance. Get No...

  • Question

Inbound email action from a specific domain rather than user

 I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

  • Question

Types of Services CSDM

  Service Overview   Business Service: A Business Service represents work or goods that are supported by an IT infrastructure. Within ServiceNow, Business Services are categorized into various types, including Business Service, Technical Service, Se...

  • Article
  • Data Foundations

Guided Tour not launched for few users

Hi Team,We’ve noticed that the Guided Tour for the HR Workspace, which was previously functioning correctly, has suddenly stopped launching for a few users. Could you help us identify the possible causes for this issue?Additionally, if a user dismiss...

  • Question

Resolved! I failed my CSA exam (Vancouver)

Hi folks, I made a first attempt on passing the CSA, but unsuccessfully. Some of the questions were really easy, some them tricky. What I remember:7 questions at least in terms of:UI policies Business rulesWhich actions are executed on the server sid...

  • Question

How can I duplicate an Active Items widget for IT-specific use?

I want to duplicate my existing Active Items widget and create a version that is specific to IT.The IT version should only show:IT SurveysIT RequestsIT ApprovalsIt should not appear on the main home page, but only on the IT page.Would this be possibl...

  • Question

Modify the label of the Additional Comment tab in Workspace

Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...

  • Question
  • Service Operations Workspace

Resolved! Dynamic Policy Acknowledgement

Hi Folks, I am new to using Policy Acknowledgements, but I am trying to figure out how to design an acknowledgement that is dynamic and "catches" new employees that meet certain criteria.  For instance, for any employee where department is "IT", or i...

  • Question

How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge :  sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

  • Question

Resolved! importing spreadsheet data into ServiceNow

When c, what is the first step in the process?A. Run Data ScrubberB. Set CoalesceC. Select Import SetD. Load DataE. Define Data Source

  • Question
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