ServiceNow Community

Clarification need - Intune integration with servicenow

Hello, We are planning to integrate ServiceNow with Microsoft Intune and need some clarification: With the Intune integration, is the primary purpose to pull device/asset data and store it in the ServiceNow asset or CMDB tables? Or are there addition...

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Add Timecards for Direct Reports

I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?

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Employee Center Mega Menu Get Support

Hi Team, Get Support Menu item is stuck on left side.Even though we are creating new menu items and selecting position right, still they are showing on left side. Thanks

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The fastest way to learn Build Agent prompting? Ask Build Agent.

Three prompts. That's all it takes to go from "I don't know how to start" to a structured prompting guide for any metadata type Build Agent supports. The blank chat box is the new blank page. You open Build Agent in Studio, the cursor blinks...

Article

Relationship between ds_doument and pm_project

Hello everyone,I'd like to know how ds_document (Document Management) relates to Projects (pm_project), as I need a dashboard that lists documents, filtered by project.I hope you can help me, thank you.

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Project Portfolio Management

Adding new fields to the Accept Risk Dialog Form View

Hello Hello,I wanted to know if it is recommended to add new fields to the "Accept Risk" dialog form view.I tried adding new fields to this form, but they are not showing even though I added them using the form builder. There is no UI Policy or Clien...

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How to delete multiple duplicate records from cloud resource table.

I have 50000, records in cloud resource [cmdb_ci_cmp_resource] table.There are multiple records with duplicate Object ID [object_id], I have to remove all the duplicates and keep one record for each Object ID i.e. the latest created one. I want to kn...

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Authorization token storage for Outbound REST

Where's the proper place to put an Authorization token in an Outbound REST message? Right now, for testing purposes, I simply put it in the header of my POST message under the HTTP header section and it works. I tried the following: API Key Credenti...

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Resolved! Flow Designer - Multiple Ask for Approvals at once from Look up Records

I have a flow that will go out and check accountexpiry on accounts that are synced from our AD. I want this to generate an approval and task based on that approval/reject. All this works fine but if there is more than 1 look up record(s) it will gene...

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Some Intune records are missing after the import

We're using SGC for Intune, but not all records are successfully committing to cmdb_ci_computer.We've set the IRE to identify devices by Intune Device ID and MAC Address to avoid issues with duplicate Serial Numbers/Names. The problematic records sho...

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Visitor Management Redefined: A Deep Dive into the Latest Enhancements in Workplace Service Delivery

This blog is a deep dive into the Visitor Management enhancements introduced in the April 2026 Workplace Service Delivery (WSD) Store Apps release. Please note that this is a summary of the most notable items, not an exhaustive list. For full detai...

blog

CSA Certification expiry date and CSA Completion ID

Hi team, can someone assist me where can i find the CSA expiry date and Completion ID please?? as i am unable to find an "My certifications" option in Mynow

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Discovery Issue Getting error

MID Server mid.server.ServiceNow00001 is not a suitable MID because it does not have the following capabilities [{Capability: Nmap, value: null}]

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order management

Hi Folks,After completing an order in CSM workspace, line items are not visible.but the same line items are visible in platform/form view.its showing can't display the list. regards,Rudhi

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Asset vs CI creation for printers discovered via runZero

Hello,I am a junior Configuration Manager, and I am currently facing the following CMDB challenge.We recently installed several new printers that were not initially created as Assets in ServiceNow. These printers are now being discovered through the ...

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