ServiceNow Community

DIsplay mi_duration field value in "HH:MM:SS"

I have developed a pivot report in ServiceNow that calculates the total duration taken for an incident to move from New → Resolved, excluding the time when the incident was in the On Hold state.Currently, the duration is displayed only in minutes (e....

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AI Search Flow Action always returns KB articles only from IT Knowledge Base (other KBs ignored)

I’m using the AI Search Flow Action in Flow Designer to retrieve Knowledge Articles based on a search term. The action runs successfully and returns results, but I’m seeing a strange issue:Problem:Regardless of the search term, the AI Search Flow Act...

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Assignment rule scripting based on Central time

Routing Requirement:All incidents and requests for type "corporate" received between 6:00 AM and 5:00 PM Central Time should be assigned to: Group1Any requests outside of this time window should be assigned to: Group2I created two assignemnt groups. ...

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Solarwinds Service Graph connector URI error

Hello Experts, Need your urgent help here what am i missing. We are integrating ServiceNow with Solarwinds using Service Graph connector .1. Firewall port TCP on 17774 is allowed2. Permissions on SWIS API given by Solarwinds team.3. MidServer is up...

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Before Update BR not working as expected

Hello Community, I’m facing an issue with a custom Business Rule on the Requested Item (RITM) table and would appreciate your guidance.I have a Before Update Business Rule that executes when the RITM state changes to Fulfilled. The purpose of this ru...

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OAuth 2.0 Grant Types in ServiceNow: A Simple Guide

What is OAuth 2.0?OAuth 2.0 is an authorization framework that allows one application to securely access another application’s resources without sharing user credentials.Instead of exposing usernames and passwords, OAuth 2.0 uses tokens to grant limi...

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Resolved! Tables not showing up in UI Builder

Built a scoped application but some of the tables are not showing up in UI Builder:The new table is called x_gtsi_cts_survey_tally, the xml definition looks the same as the other two tables seen above, though that one isn't showing up in UI Builder. ...

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Mid-server issue - Windows could not start the ServiceNow Mid server on local computer

Good afternoon.!I have a requirement to start a service in a Mid-server. I have logged-in to a mid-server hosted on Windows OS, and I went to "Services" from start bar, and I want to start a service. But it keeps failing and gives me the below error:...

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Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

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Save the SYS ID! Converting an Application Service for Service Mapping

Updated on July 21st, 2025 INTRODUCTION Service Mapping is very important for a successful CMDB rollout. One of the greatest advantages of a well-populated CMDB with configuration items mapped to Application Services, or Service Instances as they ...

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Dynamic Behaviors icon is not showing on questions in the Catalog Builder

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...

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📘 Show Info Message When SLA Is Outside Business Hours

In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...

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Add a custom button on Catalog item,

I’m trying to add a custom button on a Service Catalog Item and would like some guidance on the best approach.I need to place a custom button on the Catalog Item form that will perform a specific action when clicked, Example : Add a button called "Re...

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UI Action not triggering AI Agentic Workflow (Select Channels & Status) on Incident table

Hi Community,I’m working on an existing AI Agentic Workflow that successfully generates a resolution plan when triggered through its configured channels. In the workflow, under Select Channels & Status, I have added a UI Action as one of the channels...

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SPM - Licenses to submit demand from the backend

Hi, If someone creates (only creation) a demand in the backend, he/she needs to pay for a license? Thank you!

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