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Application Picker-

1) am unable to set the visibility of application picker from zurich upgrade.  Preferences --? developer is missing2) Many users now do not see that anymore. is there any access restriction?

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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• FAQs

Access control list not working

Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...

• Question

Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty.  As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

• Question

Set default source for mobile app HR Case

Hi everyone, I was wondering if it was possible to set all HR Cases created via ServiceNow mobile app with the source 'mobile_app' for example without using gs.IsMobile()? Thank you! 

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Available and Not Available for in Record Producer is not working

Hi All,I have a record producer and I need to write Available for and Not Available for Conditions as per the screenshots attached.Available for: Full-Time/Part-Time - Full-Time AND  Regular/Temporary - RegularORFull-Time/Part-Time - Part-Time AND Re...

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Activities / Journal Entries Synchronization/Bi-Directional update between Parent & Child Tables

I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional].  Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...

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• Change Management
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Table API Best Practices

Hi all, Are there any best practices regarding volume of table APIs? We are hitting the table APIs millions of times per day, mostly for GET requests. We're not sure if that is standard or if at that volume we should look at other methods? 

• Question

Export License Usage summary widgets

Hello,I'm trying to automatically export widgets from the license usage hub page for an executive summary report. Originally, I wanted to bring these widgets into a dashboard so I can make a monthly schedule export to outlook however I don't know how...

• Question

SAM Pro integration with SSO

Team, I'm trying to enable this SSO integration from ServiceNow SAM Pro to Azure Entra ID but it gives me an error, it says Auditlog.Read.ALL doesn't have the right permissions, even when Entra ID shows "Delegated" which is what ServiceNow suggests, ...

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Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

• Question

Can you clear a date picker's value in the now mobile app?

Using the now agent mobile app we're utilizing the update asset action and we've customized this to include a Due Date field. I'm not seeing a means of clearing the date from the mobile app, are we missing something or is this functionality missing? ...

• Question

Servicenow to Jira using custom action

I build a custom action and create a REST webservice for creating an issue in Jira. I see some issue in the request body when I try to test it I'm getting 404 error. Where am I going wrong?I use the test request body took from JIRA API doc as below a...

• Question

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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