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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Ramya V Specialist Displaying Case Type Selector from “New Case” in Chrome Tab – CSM Configurable Workspace Overview This article ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: HRSD Academy - Connect the employee experience with Employee Journey Management Hosted by Abigail Lavadia 8 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Building Effective Task Plan Templates in CSM Hosted by Abigail Lavadia 8 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange Workshop: Achieve Zero Outages with AI Powered Event Management Hosted by Abigail Lavadia 8 Apr, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Pro Dev Academy Hosted by HariomS35974003 8 Apr, 2026 11:00 AM PDT Event Details Online 4/8 Healthcare User Forum: From Spreadsheets to HAM Workflows- Fireside chat with Children's Health Hosted by Mary Kay Pierso 8 Apr, 2026 11:00 AM PDT Event Details Online 4/8: Healthcare User Forum: From Spreadsheets to HAM Workflows- Fireside chat with Children's Health Hosted by Mary Kay Pierso 8 Apr, 2026 11:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

User name is not populating in assigned to field

Hi Team , in assignment field one of the user name is not populating , i have checked he is a active user and also he is a part of that group . what could be the reason ? why his name is not populating ?its giving invalid reference issue 

  • Question

CMDB - outdated data

Hello Everyone,Which CMDB health metric identifies outdated data? - Correctness- Compliance- Timeliness- Completenesswhich is the correct answer for above question with explanation

  • Question

License Removal Process and SAM Requirement Gathering Template

Hello Team,When we remove an unlicensed installation in ServiceNow, will the system automatically remove the license from the third-party application as well, or do we need to implement an integration to handle license removal in the third-party syst...

  • Question

IT Service Management (ITSM) Implementation Simulator

Have completed the second Part. What Am I missing in first partIn order to have more accurate data for reporting and trend analysis, certain data points should always be mandatory on an incident record. This will also help with more accurate routing ...

  • Question

Copy email history from original HR case on the transferred HR case

The requirement is that - full email history to transfer with an HR case when it is reassigned or recategorized (transferred), so that all communications related to the case remain visible, accurate, and centralized in one record. I am trying to cons...

  • Question

How to generate JWT token for the IOS devices

Hi Guys,ServiceNow supports RS256 for JWT signing, but Apple APNs requires ES256 using a .p8 private key.Is there any way to generate an ES256 JWT in ServiceNow using the Apple .p8 key (or after converting it to JKS), without using a MID Server or ex...

  • Question

How to Open Related List Record in a New Tab?

Hello everyone,I’m working on a requirement where I need to open related list records in a new tab when a user clicks on them.Currently, users have to ctrl + click the url record, but I’m looking for a way to make this happen automatically. Is there ...

  • Question

Change conflict calendar configuration

Hi, Can someone please share on how conflict calendars are configured? We have a similar requirement from the client where on a calendar, we need to show all active changes, blackout schedules, and maintenance schedules. TIA

  • Question

Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM  in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

  • Question

Resolved! Dynamic CI Group - Actually "Query based service"?

Hi,I'm currently learning for the new Data Foundations certification.In several places I've come across "Dynamic CI Group" records. A few things I am very confused about:"Dynamic CI Group"s don't seem to add anything at all to the underlying CMDB Gro...

  • Question

Need add attachments when record producer is submitted

Hello All, I have a record producer created on the dmn_demand table. When user submits the record in ESC portal, on demand record, i need to attach one excel file. This should happen to each demand requet. Is this feasible in servicenow, if yes then ...

  • Question
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