ServiceNow Community

REQ approvals not RITM approvals

Can anyone clarify the following please: I have created an Order Guide for new joiners that contains 6 catalog items. I need to generate a single approval at the REQ level rather than generate 6 approvals at the RITM level. My approval engines se...

Question
Service Portal Development

Virtual Agent is giving same response twice, when it uses AI Agent to give answer

We have an AI Agent enabled in Virtual Agent, the AI Agent is answering to user question correctly but the VA is execution last step twice and showing the response to user twice on the UI

Question
AI Search
Natural Language Understanding (NLU)
Virtual Agent

SG-AWS SG-AWS-GenericTags - Tag-based Service Mapping - Will this work without AWS Cloud Discovery

Starting our SG-AWS implementation with one of the mvp is to help service mapping. Since Tag-based service mapping used the cmdb_key_value table, will the SG-AWS generictags imports populate the cmdb_key_value table as well?

Question

Add an "Add and Stay" button to an MRVS modal

Hi Everyone,Had anyone tried or know how to modify the MRVS to add an "Add and Stay" button on the Modal popup? Users have to enter many records it's a lot of clicks to click 'Add', then click Add again just to re-open the modal. We'd like to keep th...

Question

Process image for new tasks Agentic Workflow:

Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leveraging AI-powered image analysis. Instead of manually filling out forms, users ...

Article

Telecommunications Australia Store Release: What's New in Telecom Products

Hi Community, Here's what's new in the Australia Store Release for Telecom that spans across TNI, TSOM, TSM, and SOMT. What's New Telecommunications Network Inventory (TNI) Remote Hands Request Management Remote Hands enables your custome...

Article

Display only one Catalog Category when using the "Create Request" UI Action

Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...

Question

Impact and Best Practices for Updating Stale CIs to Absent or Retired Status

Hi Everyone, I’m looking to understand the impact and best practices around updating stale Configuration Items (CIs) to Absent or Retired status in our CMDB. Specifically:Are there any known impacts or risks when changing stale CIs to these statuses?...

Question

How to Change System Default for Chart 'Max number of groups'

Hi, Can anyone help identify a method to change the value associated to the 'system default' of the report "Max number of groups parameter"? - this parameter controls how many bars would be shown in a bar report before the 'Other' bar is shown. The s...

Question
Reporting

Difference between getMessage and new GwtMessage().getMessage()

I am going to show you what exactly the difference between getMessage and new GwtMessage().getMessage().getMessage() and new GwtMessage().getMessage() both we use in client side to show the sys ui message. but there is some difference.getMessage is o...

Question

How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

Question

ServiceNow University Lift Off to Knowledge (voucher not received)

I have received this email from pandadoc on 25th March 2026,"ServiceNow University Lift Off to Knowledge Sweepstakes | Entry Period 3 Prize - Kartik Jain" document has been completed by all participants.After this I haven't received any update from t...

Question

SuggestBestApproach to Import CMDB Data & Relationships from Third‑Party Tool without ITOM/Discovery

Hi All,We are currently working on a CMDB implementation project in ServiceNow and would appreciate your guidance on the questions below. Could you please help us with this?1. We need to bring CMDB data from a third-party tool along with its relation...

Question

"Require confirmation" field in the sys_app_module table

Hi.I have a question about module.What is the setting for the "Require confirmation" field in the sys_app_module table?What is it used for?

Question

Resolved! Flow Designer Get Catalog Variables - Yes/No type output value in Zurich

Hello - we have this Zurich issue and would apreciate your input.In Zurich release we observed that Service Catalog type Yes/No variables when leveraged with Flow Designer > Get Catalog Variables action output Runtime Value true/false as opposed to y...

Question