ServiceNow Community

Looking to overhaul incident submission form for end users

We currently are using a catalog item that is a record producer in Employee Center for users to submit incidents. This maps a few select fields directly to the incident table. However, over the years, we have added several new incident categories and...

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Incident Management

Can a catalog item be used by multiple service offerings

Hi, How can I use the same catalog item, say Requesting access to a Business application for multiple Business applications under the multiple business service offering. In the diagram below, I have multiple service offerings, one per country, I want...

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How to set How to call a Sy property from a JSON Code

I have a UX Macroponent Definition https://Yourinstance.service-now.com/sys_ux_macroponent.do?sys_id=6295cbe0c3b57250eee1fe8f050131bd&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null In State variable I want to replace 7 from below query ...

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Service Portal widgets: how do you handle parallel development and conflicts?

Hi everyone, I’d like to bring up a topic that I believe many Service Portal developers have faced. When working with Service Portal widgets, especially when multiple developers are editing the same widget (same scope, same instance), changes become...

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UI Builder - Assign CSS class dynamically to a component within a repeater? (Yokohama)

Hi, I am building a hierarchical table view using a couple nested Repeaters to build the rows. Within the repeater I would like to assign the flex container or its collapse subcomponent alternating background colors. Is it possible to dynamically ...

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Unable to receive notifications for targets and thresholds

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...

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SLA % reached notification for (50,75,100)

Hello all ,We have a requirement to create SLA % reached notifications for few groups.Observed there is OOB workflow : "Default SLA Workflow" that calls event : "sla.warning.parm" that calls notification : "SLA warning Parm" we copied the oob not...

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Relevant for you widget error

Hi,Recently i updated the employee core application to recent verison 39.08, post update, The relevant for you widgets seems to be failing. has any one encountered this error?Thanks

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Enhance Discovery With Artifical Intelligence?

What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?

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Resolved! [Article] Step-by-Step ServiceNow Top-Down Service Mapping: A Complete Guide

Understanding what’s running in your IT environment is like piecing together a giant, ever-changing puzzle. Service mapping takes all the chaos—servers, databases, applications, and more—and turns it into a clear, accurate map of how everything conne...

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Software Product displaying "This software model has not used any licenses due to an issue." Error

While reviewing Microsoft Copilot, an error message is displaying "This Software Model has not used any licenses due to an issue. Please look into the unlicensed entities and address accordingly. See Attachment

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HR tasks in my todos page in esc

I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...

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Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

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I want to get the attachment length for the catalog item from service portal before request submiti

Hi All,I want to get the attachment length for the catalog item from service portal before request submitI have one variable called "request approval" which is check boxif above check box is true,I need to make the attachment mandatory before submitt...

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ITSM Vs CSM

Hi there, A simple understanding of ITSM vs CSM. I created the below article based on simple implementation. I hope, it will help to understand very high and low level. ITSM CSM Helps to internal organization. Example – A is a company, if user hav...

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