ServiceNow Community

How do I make the attachment field mandatory in Service Portal or Employee Center?

Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” button on the catalog item. I found a very simple way to do it and wanted to shar...

Question

SPM Packages Standard vs pro

Where can I find the zuich SPM packages capability Matrix slide ? Zurich on-demand course lists the various modules that are part of SPM but the list is not matching with earlier capability matrix slides of previous releases.Example: Capacity plannin...

Question

I couldn't help the humor

My apologies in advance. When I saw the base image on the SN home page, I immediately thought of this.

Question

Multirow variable set inside a notiication

Hello, so my use case is to send a notification to the managers of the employees selected inside a multirow variable set , but when trying to dot walk it in flow designer it doesnt work.How can I achieve this ? any help will be very appreciated, and ...

Question

How to add fields under 'Ticket Fields detalis' in Service Portal

Hi,Is there any way to add field under this Tab without cloning the widget?the page id is: csm_ticket&table=sn_customerservice_case

Question

SPM Delta Deck for 2025 December Store and Zurich Release

SPM July 2025 Store release - 2025 December and Zurich Please check out the Delta Decks attached to this post for release overview Value Evolution - Dec 2025 December 2025 Store Release This store release focuses on AI-powered assistance, int...

Article
Collaborative Work Management
Strategic Portfolio Management

Best Practice 2_Security: Servicenow Recommended Minimum Password Length As per Zurich Release

Set minimal password length to avoid compliance issues and reduce the risk of a successful brute force attack.Password Policy plugin (com.glide.password_policy) is enabled by default. The policy goes into effect when a user changes or resets the pass...

Question

A sophisticated guerilla guide to CSDM

I have a particular liking for ServiceNow's CSDM modelling practice because it is a challenging and rewarding exercise that brings together conceptual thinking and business practices. As someone who has experience in both, CSDM offers a unique philos...

Question

In Service portal reference field display different field instead of display field

Hi ,I need to show a different field in the drop down instead of this name field (which is the display field of the table ),NOTE : i cant change the display field , need to know if there is any other way we can achieve this

Question

Platform Analytics Dashboard in the Portal

I wanted to share a small build I did to get the platform analytics in the Portal.Inspired by the Playbooks within the Portal. I really wanted the new powerful Platform Analytics dashboards within the portal, including "clicking" that will stay withi...

Question
Platform Analytics
Service Portal

Best Practice 1_User Experience: Limit of Choice Field Options

Technically , there is no limit on Choice field. But as a best practice, ServiceNow recommends to avoid going beyond 10-15 for user experience. Reason being , the long choice list , it can breaks the Web form look when user will scroll & scroll. No ...

Question

Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

Question

Documentation on Transaction Manager ↔ ServiceNow SOM CPQ Integration

Documentation or guidance on how Transaction Manager maps and exchanges data with ServiceNow SOM CPQ.Steps for creating the connection between ServiceNow and Transaction Manager (beyond Salesforce‑specific instructions).How Transaction Manager handle...

Question

Unable to create UI Action button in workspace.

Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...

Question

Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

Question
Performance Analytics