ServiceNow Community

Looking for Guidance on Getting Started with Integrations in ServiceNow Beyond University training

Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...

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child security incident cannot be closed when parent security incident is active

Parent security incident open dependency ensuring child Security Incidents cannot close while parent IT incidents remain active without proper resolution coordination Wanted to create business rule for this but not getting properly, any help would be...

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one or more email address was invalid,(local address containing illegal character

Hi I am getting below error in test but same script is working in dev , could you please help on thisemail script I am using in send emailvar recepients = fd_data._1__get_catalog_variables.select_list_of_users_to_send_emails;var groupmembers = new Gl...

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How do you tell if an Attachment is encrypted

Hi,Does anyone know how to query the sys_attachment table to tell if an attachment is encrypted or not? Is there another table that needs to be looked at?Thanks,Victor

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Compliance Workspace Homepage data refresh

Hello community! I am experimenting with the compliance workspace in my PDI and am having trouble finding documentation on the home page configuration. I setup a test authority doc and policy that are visible in the list view, but the homepage data d...

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MFA exempted user still seeing blue banner

Hi, I've added a non-SSO user account to the MFA exempted user group, following this guidance: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/concept/faq-mfa-exception.html However, after about 45 minu...

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Resolved! How to enable the Helpful Yes/No button below the articles.

Hi Everyone,The helpful yes/no button below all articles are not available in my instance. Attaching screenshot on what i would like to achieve.I referred some product documentations, and it was mentioned to install the plugin which I already install...

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Resolved! Major incident tab Visibility on major incidents

Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...

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Chuck Tomasi | The Mega Event of the Year in the ServiceNow Community is HERE!

The Mega Event of the Year in the ServiceNow Community is HERE! 28th September | 9 AM IST Register now [LIMITED SEATS]: https://lnkd.in/gA48v3jknowGurukul ServiceNow Learner's Club proudly presents a once-in-a-lifetime opportunity – a LIVE, interac...

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Resolved! How to enable Helpful buttons widget below the articles?

The plugin snc_knowledge_advance.installer is installed.Now how can i enable this helpful (Yes / No) below all articles? I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any sy...

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Solve employee center widget

How to solve this error in the employee center?I tried repairing the plugins but didn't work out

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CMDB Workspace without Menu items

Why is CMDB Workspace without any menu items? Instance is OOB and CMDB Workspace just installed but appears without menu items.

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How to add new credential and connection in Jira spoke bidirectional integration

Hi All, I am implementing Jira to ServiceNow bidirectional integration. We have one old credential already created for other Jira project. I have created new credentials for my project. still whenever I try to use any action of Jira, by default old c...

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Friendly names for tables in the CMDB duplicate CI score card report

1. In CMDB health dashboard, we have the graph for Duplicate CIs that is showing results categorized by table names i.e. cmdb_ci_computer, cmdb_ci_printer etc. My manager wants to see friendly names instead such as Computers, printers. Is it possible...

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Populate Assignment group Asset reclamation task

Hi All,I need to auto populate Assignment group in "asset reclamation task" based on the Requested for location managed by group.This asset reclamation request are raised from a record producer. Can some one help me to understand on how to implement ...

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