Older version of flow getting attached/triggered

Hi, We are modifying an existing flow , activating/publishing afterwards. But even after couple of days the old version of flow itself is getting attached. Tried clearing the cache as well, but no help.Could you please tell me if anyone has come acro...

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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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• Change Management

P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).

Hi Everyone,I’m implementing a P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).Requirement:SLA starts from Case Created TimeStops based on Arrival Time (custom field)≤ 4 hours → Achieved4 hours → BreachedChallenge:Arrival Time is entered at ...

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PLaybook Questionaire Activity

Hi I have a playbook activity questionnaire with choice options with either defined values or table lookups, how do i reveal the answers to these questions as pill values for the next acitivity.So far I am getting Sysids Thanks 

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Time Sheet Portal: how to remove/disable the URL ""Add unassigned tasks to Time Sheet" (Zurich)

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• Time Card Management

Update Agent Client Collector Framework (ACC) - Test on non prod

Hello Community,We are using the Agent Client Collector for Discovery (ACC‑V) and are planning to upgrade the framework from version 4 to the latest release (currently version 6). As a first step, I would like to update the ACC on our non‑production ...

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Why not use unique NAME values in CMDB? ref to CSA lab 4.4.1

See course Administration Fundamentals course, lab 4.4.1 Data values in field NAME are not unique. Why is that not a best practice?In my experience naming standards and uniqueness is very valuable, so as not to rely entirely on Serial Number for uniq...

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Customer SSO Implementation

Hello ServiceNow community, I have been tasked with implementing customer sso login to our new customer portal, App id: sn_b2b_portal. After reading the documentation and doing some research, it sounds like this is possible in a variety of different ...

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Standard Ticket Configuration setup non-task extended

So we have a need on our service portal to see a certain ticket type (Interactions) that are in some cases linked to Incidents.  We have one page now showing all of the interactions that are linked to an Incident, and when people click on it this goe...

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Asset Consumable – How to track the assignment

We have recently started managing consumable-type assets.However, I’m not sure how to handle the assignment history.For example: on date xx I assigned a consumable asset to user A; on date yy I assign another asset of the same model to the same user....

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How to use voice in Voice Agent or Now Assist

Dear all,I would like to try to use Virtual Agent and Now assist using voice message .In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.Is there such similar thing in service now w...

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Need Help in Understanding Release Calendar, Release target and other important dates in DPR process

Hello All, Can you please help me in understanding all important dates w.r.t release management in DPR and also importance of release calendar. How to handle collisions in deployment dates, release calendars through api or through manual updates. Tha...

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How to move a existing view via Update set?

I need to move a already existing view from a dev instance to the live instance.Which tables do I need to put into the update set? I know the correct process would have been to create a Update set before I change or create the view. Netherless I need...

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Now Tech Night スペシャルミートアップ

「Now Tech Night スペシャルミートアップ」   参加登録 meetup.com もしくは フォームズ 注意 申込には ServiceNow ID が必要です   従来、パートナー向けに実施していた、Now Tech Night を今年度より、コミュニティと合同で開催することになり、 パートナーのみではなく、ユーザーを含めた技術者コミュニティイベントとして、リニューアルします   記念すべき第１回のミートアップとして、ドイツから来日するProduct ManagerのLis...

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