How does automatic CI Reclassification happens? What needs to be done for that?

I came across a ServiceNow Product Doc that states that "CI reclassification is possible only between two classes that have identical identification rules." What does it mean to have identical identification rules? And how does reclassification happe...

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• CMDB

Clarification on Cross-widget Interaction in Platform Analytics Dashboard (Yokohama release)

I'm trying to enable cross-widget interaction-where selecting a data point in one visualization(e,g,  a donut or bar chart) dynamically filters or updates the other widget on the same dashboard. I've configured multiple widgets and global widgets wor...

• Question

Automatically convert ticket numbers in work notes to hyperlinks via Business Rule

TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...

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• Multiple Versions
• Scripting and Coding

m2m related list not added as related list

I created a new m2m relationship between change and problem. It works fine in DEV when i move to test I am unable to add it to the form using Related lists. I see that when I add in the right side but it does not appear on the form. How can I fix thi...

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SPW roadmaps personalize "Show on bars" and "Metrics"

We'd like to personalize our roadmap experience in the Strategic Planning Workspace > Planning > Roadmap view > Personalize pane.  As an admin, are there steps and recommended best practice for configuring the following? How to add other information ...

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• Service Portfolio Management

grid visually respond

Hello, How should the grid visually respond if the underlying data set changes in size? (e.g., Should the grid points always maintain the same spacing, causing the entire garden to grow/shrink, or should the spacing dynamically adjust to fit the avai...

• Question

Playbook record producer

Hi, I wanted to know if its possible to have a record producer in Playbooks. Currently I have a record producer that populates 3 different tables.   Is it possible to do that using playbook? I noticed playbook triggers from record creation/update, ho...

• Question

Autopopulate Field values from Parent KB article to a new KB Article

HI,I have a requirement ,I want to autopopulate field values from KB Article which is already published to a new created KB Article such as for example.In a published policy,  A KB article is created automatically  , Under translated versions , when ...

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From zero to CSA: A real and slightly terrifying journey and why it matters in the age of AI agents

Long title, eh?   If you work in tech long enough, you eventually face that humbling moment where you realise you've become a beginner again. I wrote about this recently on LinkedIn,  the whole unlearning and reinventing-yourself theme. When I tra...

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Why Genuine Thought Leadership Matters

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SSO e-signature - X-frame options to deny - workaround

Hi team, we are trying to set up the SSO E-signature for approval but we are facing this error: "Refused to display Refused to display https://login.microsoftonline.com/ in a frame because it set to deny.  Since this is a Microsoft thing we are not a...

• Question

Adding Recipient in the Email Script using addAddress("To", xyz@gmail.com)

Hey all,I want to know a way to add recipients in the email script.  I know cc and bcc words but not sure if  "To" also works . I am triggering the notification via an event which will get triggered via an SLA. I am sending the email to filtered user...

• Question

Adding Requested for and other fields to a Approval Record and Approval Form

Hi all, I'm currently a bit helpless about this topic I would have assumed is fairly simple. My first problem is related to the approval record. I just added two html lines, one to show the requested_for which perfectly works out and the second was f...

• Question

Role not showing up in condition in workflow

I have created a role and added the role to the user, when I check in background script I do see the role for user. But in workflow when I try to get the "Requested For" user's role in condition, it's always evaluating to false. 

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