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How to send email when sla is about to breach in 48 hours

HiI have requirement in Request item when SLA is about to breach at on 48 hours a email to send to assignment How to achieve with flowCan anyone please help out Thanks in advance

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CAD Exam Not Showing in Pearsonvue (No Pre-Approved Exams)

Hi everyone,I’m trying to schedule my ServiceNow Certified Application Developer (CAD) exam, but when I click “Schedule now,” I’m redirected to the exam dashboard where it shows:“You do not have any pre-approved exams at this time.”I have already reg...

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My Pearson exam didn't launch

Hi all, I had my CAD exam scheduled for today and it just didn't launch due to issue with the Pearson app. Now how do I reschedule it and when can I reschedule it to?

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Crowdstrike integration

HI All,Good Evening!To implement and the configuration of the Service Graph Connector For Crowd strike into our ServiceNow environment. This implementation will enhance our CMDB with accurate up-to-date endpoint data and identify unprotected assets t...

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using theme builder, for next experience Change color of sub menu item

Hi, I want to change the color of text of Sub men item using theme builder for Next Experience. How to get to that option ?

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Service Graph Connector for CrowdStrike Data Source throwing error org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: GlideRecord input is for incorrect table (sys_script_include.96d149bc1b837010968

I have setup connection to CrowdStrike Succefully. Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...

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Service Graph Connector

Resolved! How do i delete a custom skill in Now Assist skill kit?

I have created a custom skill in Now assist skill kit and then cloned it. The first skill is deactivated but I would like to delete it as well. How do I do that? I cannot find actions for deleting a now assist skill.

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Virtual Agent - Parse JSON response headers

Hi, I have a requirement where I need to display the response headers from the JSON payload. I am implementing it in virtual agent. Scenario is:1. Flow designer makes outbound rest call and stores the entire response body in a script variable 'respon...

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Issue triage track as recommendation - where does it live after that / process how to work with them

Hi, I would like to understand what happens if the Issue triage is closed as Track as an Observation or recommendation. Where does that observation / recommendation live after that?How does the Issue triage teams then track those recommendations afte...

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Servicenow and Crowdstrike integration error

While integration between Crowdstrike and servicenow we are recieving below error while running load all records from the devices data source. Please help if anyone has also faced the same issue during the integration. TypeError: Cannot read property...

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Scheduled Job creating multiple RITMs though query returns only 2 records

Hi everyone, I am facing an issue with a Scheduled Job that is creating multiple RITMs, even though the query on my custom table returns only 2 records. Use case I have a scheduled job that queries the u_surveyor_regulator table to identify contingen...

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Process Mining in Minutes — Minute 5: SLA Breach Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the r...

blog

How to keep Software Installations table records current

Hello friends, I would like to know how can we make this cmdb_sam_sw_install table records clean, current and uptodate. We have ServiceNow, Tanium and custom integration populating this table. Would like to understand how would I achieve this ? How ...

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Agile Development 2.0 Deprecation: Get the Facts Before It Impacts You

If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product update." The upcoming deprecation of Agile Development 2.0 is going to b...

Article

ServiceNow Discovery

Model ID of the network device not populating correctly for the cisco catalyst devices . When I checked the xml of the device it was showing actual model id existing in 1001 instance from the entPhysicalTable but discovery is pulling from the first i...

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