Business Rule to Set REQ State to closed Complete or Closed Incomplete as a Roll up from SC Task

I need help in getting a business rule to work.  As follows   It fires off the stask and rolls up to the RITM and REQ, and it also populates the duration and closed date/time fields fields.  So far i have gotten it to the point of closing the RITMS b...

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remove option only in choice field based on logged in user

Hi all,My requirement is if the logged in users Hr profile's isManager is false and the job profile.job family groups(Reference field) is Accounting. then I want to remove an option in the record producer. I tried but I am getting no where

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SGC - AWS - Missing AWS Workspace Instance in CMDB

We are running SGC‑AWS(without SSM deep discovery) successfully for standard AWS resources - EC2, VPC, ENI, ELB, RDS, S3, DynamoDB, EKS, etc.  However it appears that we are missing the Instances for AWS Workspaces.I understand that it is possible to...

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Connecting AI Discovery with AI Agent Topology Mapping for AWS Bedrock Agents

DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied.  Caveat Emptor!   When it comes to getting your hands around the burgeoning swarm of AI resources in your IT estate, ServiceNow brings multiple tools into...

• Article

Introducing Machine Identity Console (New in Zurich)

Why machine identity matters more than ever In today’s hyperconnected cloud environments, machine identities—those assigned to APIs, services, and non-human entities—are everywhere. They’re the glue that holds secure integrations together. But when m...

• blog
• Customer Security and Trust (CST)
• Platform Security

Rapid7 InsightVM asset import

We are trying to solve a problem with importing non-persistent VDI's (Workstations). Because we are required to install the Rapid7 agent on all workstations (mostly remote) and servers, I use the following site for asset import: - Rapid7 Insight Agen...

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• Vulnerability Response

Micro certification task 3 I have completed the task but it is not validating

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Ownership Group Approval flow

We have a situation where the owner of the Ownership Group creates and Article and applies their Ownership group to it.  This then routes the approval to all other members of the Ownership group except the Owner who is also a member of the group and ...

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SG‑Meraki Integration – Import Sets Stuck in Loading

Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki).  Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...

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Webinar: The Total Economic Impact™ of ServiceNow Security Operations: Featuring a Forrester readout

  For most enterprises, security operations still runs across homegrown case-management tools, open-source ticketing, file-based tracking, and 15+ disconnected upstream systems — SIEM, EDR, vulnerability scanners, cloud, and app sec. The result: man...

• Event

Impersonation Issue

On sbox1 user is able to impersonate other user, but in sbox9 the same user having same roles as in sbox1 is not able to impersonate users.Checked every possible thing, regarding roles, Also the user is having admin access.Can someone please guide wh...

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How can we add the info message for all the catalogue Item?

Want to add info message "XYZ" for all the catalogue items.

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Option to Reassign risk assessment

Dear Team, In the Risk workspace, Advanced risk assessment currently reassign option is available only for assessor of the risk assessment. How do I make the Reassign option available for group instead of only assessor. Please help me in understandin...

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• Integrated Risk Management (IRM)
• Risk Management