ServiceNow Community

Best Practice for Service Documentation in Field Service Management

Hi everyone,we are currently working on improving our service documentation process in FSM and would love to get some input from the community.Our current setupOur FSM agents document their activities in the Activity Stream (comments).In addition, th...

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Resolved! Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...

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Triggering Flow Every month end

How to trigger a flow every month end?

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Wayfinding issue with directions on campus between buildings

We are having a problem with our location directory as far as the directions it provides. When people get directions between buildings and it has to use the directions on the campus the direction path seems to appear/disappear depending on the zoom ...

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You do not have sufficient privileges to access this knowledge item message in SP

Hi, This is an OOB box behavior on Service Portal that--> if a non admin user has already opened an article that was not retired when opened, but this article got retired from the backend and when the non admin user reloads the page they get "You do ...

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Transform map - more than one target records exists

I've created a transform map with 3 coalesce fields. The student field on the target table is a reference field. The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...

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Getting Build Failed Error when trying to build react project

Hi,I followed below article and created a react project using ServiceNow SDK but when I am trying to build the project using npm run build I am getting error shown in the attached screenshot, do anyone have any idea about why I am getting this error?...

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Chuck Tomasi | The Mega Event of the Year in the ServiceNow Community is HERE!

The Mega Event of the Year in the ServiceNow Community is HERE! 28th September | 9 AM IST Register now [LIMITED SEATS]: https://lnkd.in/gA48v3jknowGurukul ServiceNow Learner's Club proudly presents a once-in-a-lifetime opportunity – a LIVE, interac...

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Release Version in Knowledge Base - Zurich Release

According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute" of the knowledge a...

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Discovery: failure count is 3 and allowable failures is 2

Hi,We are getting the following error after an upgrade to Yokohama Patch 7 and to Discovery and Service Mapping patterns version 1.28.0. Windows command failure count is 3 and allowable failures is 2. Exiting pattern execution.It is the Windows serv...

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Adobe Sign license metric update and monitor

Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...

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Copy attachment from one instance to different instance

Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you

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How to add guided self-service to topic page?

Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...

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UI Builder Solution: Make the 'New' button in the List component work

Situation When opening a Now Experience page with a List component and click on the'New' button, nothing happens. You would expect that clicking on the New button would open a new page to allow you to create a new record. For some unexplainable phen...

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UI Framework Next Experience
User Experience and Design

How do you fix this cross scope issue for failing widgets?

Hi, Currently working on some Lifecycle Event Activities. Then I noticed that when I open an activity that requires the user to select a catalog item in the ESC portal, a lot of errors pop out due to cross scope issues. I am quite unsure what specifi...

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