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Need help with client script for required field -- format as alphanumeric on demand form

Good Morning all--thanks in advance for your help!Have a request to validate data on Demand record/form for a specific field.There are existing values in field and we are not cleaning those up..Sorry fairly new to scripting so be patient..1. I would ...

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Demand Management

Data Certification tasks not being created

I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found. The documentation is really limited and lacking information, I'm hoping someone can help me figur...

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inegration user does not have the right permissions

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...

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How to Remove Form header content from Compliance workspace

Hi Team,I need assistance with removing the form header content in the Compliance Workspace. Specifically, I’d like to remove the highlighted in "BLUE" section — “Record Type: Policy” — from the workspace header (please refer to the attached screensh...

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NEW: Zero Copy Connector Basics - ServiceNow University

Zero Copy Connector Basics - ServiceNow University In this course, you will learn how ServiceNow’s Zero Copy Connectors and Workflow Data Fabric enable secure, real-time access to enterprise data—without duplication. You will also explore why a mod...

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Workflow Data Fabric
Zero Copy Connectors

Resource Assignment and Capacity Planning Guide

Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning? This guide gives you valuable information you can share with your team, including proven guidance and links to ke...

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Capacity Planning
Portfolio Planning Workspace
Resource Assignment
Resource Management
SPM
Strategic Portfolio Management

Guidance on Virtual Agent type (NLP vs LLM) for new implementation with Now Assist

The client has never used Virtual Agent in their instance before. They are now planning to start using it and have also purchased the Now Assist license. In this scenario, should I develop an NLP-based Virtual Agent or an LLM-based Virtual Agent? Cur...

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Natural Language Understanding (NLU)
Virtual Agent

Need to updated change request values on standard change template

Hello Everyone, I got the requirement that i need to update the Category value on "change request value" section based on the workflow used by the standard change templates.

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how to add approvers record data with requested item table data csv import

Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...

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Resolved! Jira On premise to servicenow integration via Webhook

Hello all, We are integrating Jira server and ServiceNow using Jira Spoke. We are using Mid server for connection. I Am able to create issue using JIRA spoke only by username + Password, If I give API token in password place it giving error as 'Unexp...

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Service Level Management

CONTENT PUBLISHING App not loading records after conversion to Yokohama

Hello community - I'll happily take any advice!After a recent clone down from our Production Instance and an upgrade to Yokohama (unsure if either related) when we try to open records (sn_cd_content_base) in the Content Publishing module (All -> Cont...

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How to Add a Hint Message to the Change Request Table (Service Operations Workspace)

Hi everyone,I’m trying to add a hint message (tooltip or helper text) to the assigned_to field on the Change Request table in Service Operations Workspace.Specifically, I’d like the hint to appear based on the Change Request Model being used.For exam...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Best practices with MS Project Importing

We are looking for guidance on best practices for importing Microsoft Project files into ServiceNow. Specifically, we are interested in:Individual project importing best practicesBatch MS Project file importing via MS Project Server and/or Project On...

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Project Portfolio Management
Resource Management

I just need to understand difference b/w Work notes and Additional comments in terms of VR

I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. Thanks in advance.

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