ServiceNow Community

Time Cards, RITMS and Projects

If I have a RITM associated with a parent project and the analyst books time to the time card does it associate those hours to the Project? Or asked in a different way. If I have to do a RITM for various reasons how do I associate those hours to the...

Question

Enabling Breadcrumbs in List Visualization

Hi! I am trying to find out if there is a way to display breadcrumbs from the filter condition applied, to a simple list data visualization (or list visualization for Zurich). By default, the breadcrumbs appear to be hidden, but I am trying to make ...

Question

Visible Task category field based on Assignment group type

Hi Everyone,I have one requirement on Catalog task Form.Assignment group is there and it is reference type and having the groups are Workforce Management-APAC, Workforce Management-US, Workforce Management-EU and there is another field is Task Catego...

Question

Formatting the Journal Field with the [code] tag

The following video presentation illustrates one of the many possibilities available to format the journal field on your Service Now forms. Here I display how n end user can utilise the [code] tag to escape HTML within a journal field and make the te...

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I am unable to create or sync configuration item in alm_hardware table

Hi Team, we are updating alm_hardware table through CSI integration, we can able to update only model. So we have written on After Transform script to update the model category and associated CI. with that script we can able to update only model cate...

Question

Resolved! Solarwinds integration - values being received on the ServiceNow instance

Hi, I'm trying to resolve an issue with some unexpected behaviour on a Solarwinds integration (using the old 'SolarWinds Alert Integration' plugin) and what I specifically want to see is what field values are being pushed from Solarwinds into the Se...

Question

How to force French language only for Employee Center portal (not backend)?

Hi Community,We have a requirement where our Employee Center portal (Service Portal) must always display in French, regardless of the user’s language preference or session language. However, we want users to keep their backend UI (platform) in Englis...

Question

Conflict Between Dictionary Override Reference Qualifier and Script Include Logic

Subject: Dictionary Override – Reference Qualifier blocking custom Script Include logic for filtering Department field. Hi all,I’m working on a use case in ServiceNow involving the cmdb_ci_business_app table.In this table, there are two reference fie...

Question

Dictionary Override: Custom Script Include Blocked by Existing Reference Qualifier

Subject: Dictionary Override – Reference Qualifier blocking custom Script Include logic for filtering Department field. Hi all,I’m working on a use case in ServiceNow involving the cmdb_ci_business_app table.In this table, there are two reference fie...

Question

Unable to send SMS to Group using Communication Plan Definition with Twilio

Hi Everyone,I’m working on sending SMS notifications to a specific group (leadership) using Twilio integration — everything is already configured and working at the instance level.I’ve added the SMS feature in the Communication Plan Definition and se...

Question

FSM - Tracking Contractor certificates of insurance

We are using Retail Management and Field Service Management, with the Contractor Management add-on. The goal is to track certificates of insurance that contractors maintain, specifically:Type of insurance cert,Start date,End date, andCopy of the cert...

Question

Idea Portal: Label change on “Software Discovery Model” table (cmdn_sam_sw_discovery_model)

Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...

Question

Rethinking SLAs in ServiceNow: Lessons from the Field

Executive SummaryOver the years, I’ve seen Service Level Agreements (SLAs) become one of the most misunderstood features in ServiceNow. Everyone wants them — leadership wants proof of accountability, process owners want measurable targets, and agents...

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Incident Management
Request Management

Set the catalog variables as read-only

In my catalog item in the workflow studio, I have selected some catalog variables from the table sc_task, that I want to set as read only. How do I do that?

Question

Checking out the Browser Extension for Employee Center

From the July release, there is a new browser extension for Employee center. Let's try and hook this up to my PDI. These seem to be the basic steps I'll need to go through to make this setup happen. First step, the plugin was available in the plugins...

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