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Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

  • Question

Adding Bulk Incident Acceptan Option

Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...

  • Question
  • Incident Management

List Element not following filter in ServiceNow Dashboard

Hi All,I built a dashboard with filters based on Group. All the elements in the dashboard are following the filters but a list element on Assessment Instance is not following it. Not sure what I missed, below are the configurations set on the filter ...

  • Question

Basic

why in users if we adding the  role then instead of one role it is adding mutiple role  

  • Question

Standard Change Templetes.

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...

  • Question

HR Profile and Job Framework

Hi, We are busy enabling the HRSD Enterprise module, and want to ensure we have all our current HR Profiles mapped back to a Job Profile. We have created our Job Families, Job Profiles, and have created all the HR Profiles. What is the recommended wa...

  • Question

Databave view to investment tables

Hi Team,I have a requirement to build a single report that combines data from Investment, Cost Plan, and Monetary Benefit tables.For one top-level Investment:The Cost Plan table contains 15 records (FY27–FY31 across Capex, Opex, and IRTB — 3 types × ...

  • Question

Admin part

if i want to delete choices(which i created in incident table) how to do?

  • Question

User able to view an incident without having required access

Hi SN Developers,I noticed a scenario where a user was able to view an incident that is associated with a different company, even though the user is not part of the incident (not the caller, requester, or listed on the record).I impersonated the cust...

  • Question
  • Incident Management

Script for getting value of sys_id and Supplier Name

can anyone help me create a script that will get the value of sys_id and name of supplier. I have a catalog item that requires the name of supplier, and it should reflect in the company table. the supplier's name variable is a single line text type. ...

  • Question
  • Client Script
  • Flow Designer
  • Script Background
  • Script Include
  • ServiceNow
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