Give me a few examples for CSDM.

[JagadishwarB]

Examples for the below. Put some more focus/light on this.

Business Capabilities

Business Application

Application Services

Service Instance

Application

Technology Management Services

Technology Management Service Offering

Business Service

Business Service Offering

[Community Alums · Accepted solution]

Please find the below details:-

1. Business Capabilities

What it answers: What the business is able to do
Level: Strategy / outcome‑focused (business language)

Definition:
Business capabilities describe stable, high‑level abilities an organization must have to achieve its objectives—independent of how they’re implemented.

Examples:

• Order Management
• Customer Support
• Inventory Management
• Payments Processing

---

2. Business Application

What it answers: Which application supports a business capability
Level: Business ↔ IT bridge

Definition:
A business application is a logical application entity that supports one or more business capabilities.

Examples:

• SAP Order Management → supports Order Management
• Salesforce Service Cloud → supports Customer Support
• Magento Admin → supports Catalog Management

---

3. Application (Logical Application)

What it answers: What software product or solution is being used
Level: IT ownership / logical design

Definition:
An application represents the logical software solution, often vendor‑provided or custom‑built.

Examples:

• SAP S/4HANA
• Salesforce
• ServiceNow ITSM
• Magento

Difference from Business Application:

• Business Application = business view
• Application = IT/system view
  Often mapped 1:1, but not always.

---

4. Application Services

What it answers: What services the application provides
Level: Functional / service design

Definition:
Application services represent specific functions or services delivered by an application.

Examples (from SAP):

• Order Processing Service
• Invoice Generation Service
• Returns Processing Service

---

5. Service Instance

What it answers: Which running environment is delivering the service
Level: Runtime / environment‑specific

Definition:
A service instance is a specific deployed instance of an application service in a given environment.

Examples:

• SAP Order Processing – Production
• SAP Order Processing – UAT
• Salesforce Service – APAC Prod

---

6. Technology Management Services

What it answers: What IT does to manage technology
Level: Internal IT services

Definition:
Technology management services describe IT operational services that manage or support technology components.

Examples:

• Database Management
• Server Operations
• Backup & Restore
• Network Monitoring

---

7. Technology Management Service Offering

What it answers: What is specifically offered under a technology service
Level: Service catalog / fulfillment

Definition:
A service offering is a consumable variation of a technology management service.

Examples:

• Database Management – Oracle (Production)
• Database Management – MySQL (Non‑Prod)
• Cloud VM Hosting – Linux

---

8. Business Service

What it answers: What service the business delivers to customers
Level: Customer / business-facing

Definition:
A business service represents an end‑to‑end service delivered to customers or internal business users, enabled by multiple applications and technologies.

Examples:

• Online Order Fulfillment
• Customer Support Service
• Digital Payments Service

---

9. Business Service Offering

What it answers: Different variants of a business service
Level: Business differentiation / SLAs

Definition:
A business service offering is a specific option or tier of a business service, often with different SLAs, prices, or features.

Examples:

• Online Order Fulfillment – Standard Delivery
• Online Order Fulfillment – Express Delivery
• Customer Support – Premium Support (24×7)

[cassieb_ · Accepted solution]

A great source with a variety of examples is in Best Practices https://mynow.servicenow.com/now/best-practices/assets/csdm-data-model-examples

[GlideFather]

Hi @JagadishwarB,

have you tried to search the Docs? this seems to be easy to search on your own, eventually check the Community, e.g. Types of Services CSDM

[Community Alums · Accepted solution]

Please find the below details:-

1. Business Capabilities

What it answers: What the business is able to do
Level: Strategy / outcome‑focused (business language)

Definition:
Business capabilities describe stable, high‑level abilities an organization must have to achieve its objectives—independent of how they’re implemented.

Examples:

• Order Management
• Customer Support
• Inventory Management
• Payments Processing

---

2. Business Application

What it answers: Which application supports a business capability
Level: Business ↔ IT bridge

Definition:
A business application is a logical application entity that supports one or more business capabilities.

Examples:

• SAP Order Management → supports Order Management
• Salesforce Service Cloud → supports Customer Support
• Magento Admin → supports Catalog Management

---

3. Application (Logical Application)

What it answers: What software product or solution is being used
Level: IT ownership / logical design

Definition:
An application represents the logical software solution, often vendor‑provided or custom‑built.

Examples:

• SAP S/4HANA
• Salesforce
• ServiceNow ITSM
• Magento

Difference from Business Application:

• Business Application = business view
• Application = IT/system view
  Often mapped 1:1, but not always.

---

4. Application Services

What it answers: What services the application provides
Level: Functional / service design

Definition:
Application services represent specific functions or services delivered by an application.

Examples (from SAP):

• Order Processing Service
• Invoice Generation Service
• Returns Processing Service

---

5. Service Instance

What it answers: Which running environment is delivering the service
Level: Runtime / environment‑specific

Definition:
A service instance is a specific deployed instance of an application service in a given environment.

Examples:

• SAP Order Processing – Production
• SAP Order Processing – UAT
• Salesforce Service – APAC Prod

---

6. Technology Management Services

What it answers: What IT does to manage technology
Level: Internal IT services

Definition:
Technology management services describe IT operational services that manage or support technology components.

Examples:

• Database Management
• Server Operations
• Backup & Restore
• Network Monitoring

---

7. Technology Management Service Offering

What it answers: What is specifically offered under a technology service
Level: Service catalog / fulfillment

Definition:
A service offering is a consumable variation of a technology management service.

Examples:

• Database Management – Oracle (Production)
• Database Management – MySQL (Non‑Prod)
• Cloud VM Hosting – Linux

---

8. Business Service

What it answers: What service the business delivers to customers
Level: Customer / business-facing

Definition:
A business service represents an end‑to‑end service delivered to customers or internal business users, enabled by multiple applications and technologies.

Examples:

• Online Order Fulfillment
• Customer Support Service
• Digital Payments Service

---

9. Business Service Offering

What it answers: Different variants of a business service
Level: Business differentiation / SLAs

Definition:
A business service offering is a specific option or tier of a business service, often with different SLAs, prices, or features.

Examples:

• Online Order Fulfillment – Standard Delivery
• Online Order Fulfillment – Express Delivery
• Customer Support – Premium Support (24×7)

[cassieb_ · Accepted solution]

A great source with a variety of examples is in Best Practices https://mynow.servicenow.com/now/best-practices/assets/csdm-data-model-examples

[Alessandro Alme · Accepted solution]

Hello @JagadishwarB,

Check this CSDM assets in SN Best Practices:

CSDM Data Model Examples: https://mynow.servicenow.com/now/best-practices/assets/csdm-data-model-examples

CSDM Product Views: https://mynow.servicenow.com/now/best-practices/assets/csdm-product-views

Thanks,

Alessandro