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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Redirect Approvers Based on Role (Workspace vs ESC) Redirect Approvers Based on Role (Workspace vs ESC) De... Read More Ramya V Specialist Embedding a Search Widget Inside a Carousel Widget in Service Portal This implementation us... Read More Tejas Adhalrao Specialist My ServiceNow Journey – Learning, Growing, and Becoming MVP 2026 My ServiceNow Superpow... Read More Prasanna_Patil Specialist Knowledge article migration from cherwell to servicenow Hello all, I want to migrate around 500 articles from ... Read More Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Tejas Adhalrao Specialist Custom table not appearing in Transform Map Target Table (but another similar table does) Hi everyone,I’m facing... Read More Tejas Adhalrao Specialist Redirect users to Workspace based on role Hi,I have created a custom application and a custom Workspace.I want users with a s... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Hardware Asset Management Office Hours Hosted by Abigail Lavadia 25 Mar, 2026 10:00 AM PDT Event Details Online Technology Workflow Virtual Workshop Series - Building a Service-Aware Foundation: CMDB & Operation Hosted by Mayleen Fitzcha 25 Mar, 2026 10:00 AM PDT Event Details Online Enhancing Field Response and Resilience with ServiceNow Hosted by Mayleen Fitzcha 25 Mar, 2026 11:00 AM PDT Event Details Online ServiceNow Exchange: Measure, Evaluate, and Troubleshoot Your Agentic AI (APAC) Hosted by Abigail Lavadia 25 Mar, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Measure, Evaluate, and Troubleshoot Your Agentic AI (EMEA) Hosted by Abigail Lavadia 26 Mar, 2026 03:00 AM PDT Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by Abigail Lavadia 26 Mar, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Reference Icon Table

We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...

  • Question

Unable to see the RITM variables as a columns in report for ITIL users

Hello Everyone,  I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not...

  • Question

Cannot use data visualization as a filter

I am trying to make a data visualization act as a filter: https://www.servicenow.com/docs/r/now-intelligence/make-dv-act-as-filter.htmlI created these data visualizations on my dashboard:dv1 - a pie dv with data source as the incident table grouped b...

  • Question

How to hide Success Score in Change Tiles

How do we hide this change scores from Change Tiles in ServiceNow  I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535  Commented the mentioned lines from...

  • Question

ServiceNow - Defender empty records Issue

Hi Community,We have integrated with Defender successfully but we are getting empty records from Defender to ServiceNow.We are using Defender Service Graph Connector Plugin.I need help to restrict empty records from getting created in ServiceNow.

  • Question

Duplicate ci relationship is created each time discovery is run

Duplicate CI relationship is being created whenever discovery is run. For example when we run a discovery for a server, a Runs on::Runs relationship with db instance is created. When discovery is run again, another runs on relationship is being creat...

  • Question

Solarwinds Service Graph connector URI error

Hello Experts, Need your urgent help here what am i missing. We are integrating ServiceNow with Solarwinds using Service Graph connector .1.   Firewall port TCP on 17774 is allowed2. Permissions on SWIS API given by Solarwinds team.3. MidServer is up...

  • Question

Resolved! How to copy worknotes from interaction to Incident table on Agent Workspace

Hi All, how can we copy worknotes from Interaction to Incident on agent workspace? I tried editing with below UI Action yet no luck, can someone help me with this. if(current.update()){ var inc = new GlideRecord("incident"); inc.initialize(); inc.cal...

  • Question
  • Agent Workspace

Regarding CSA Certificate

When using the report designer, it is best practice to make copy of an existing report then make modification to your copy of that report. when viewing the report inside the designer, how would you make a copy of the report?

  • Question

Asset Refresh - Servers

We're currently deploying ServiceNow in a large organization.  It seems as if the asset refresh process works very well for laptops and PCs, but there's very little information about refreshing a server or network equipment.  Our mandate is "out of t...

  • Question

How to make the Software Complaint.

Can someone please list down the steps to make the software complaint? I have one software i.e Health Literacy Advisor and its showing 0% complaint.

  • Question

external AI agent

I need some guidence with external AI agent with Agent2Agent protocol I have created an agent and configured it as external in SN following this: https://www.servicenow.com/docs/r/zurich/intelligent-experiences/create-a2a-agent.html I can see Service...

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