ServiceNow Community

Dynamic CI Group - Actually "Query based service"?

Hi,I'm currently learning for the new Data Foundations certification.In several places I've come across "Dynamic CI Group" records. A few things I am very confused about:"Dynamic CI Group"s don't seem to add anything at all to the underlying CMDB Gro...

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SAM Office Hours Q&A January 2026 | EMEA/APAC Session

About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. Session date: January 06, 2026Questions: 14 total (9 written, 4 extracted f...

Article

Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

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Microsoft 365 integration: Which Path to Choose? Pre-published vs Self-configured

ServiceNow + Microsoft 365 Integration Which Path to Choose? Pre-published vs Self-configured The choice between Pre-published and Self-configured connection methods is one of the most important architectural decisions when integrating ServiceNo...

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Resolved! Trying to change background color of single line textfield in ServicePortal and unable to do thT

I want to change the background color of single line text field for a catalog item on ServicePortal when user is trying to submit a form.Basically it should work on an onChange of other field. the field I want to change is just a single line text and...

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How to generate JWT token for the IOS devices

Hi Guys,ServiceNow supports RS256 for JWT signing, but Apple APNs requires ES256 using a .p8 private key.Is there any way to generate an ES256 JWT in ServiceNow using the Apple .p8 key (or after converting it to JKS), without using a MID Server or ex...

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CMDB - Understanding Identification and Reconciliation Rules and Conflicts within these rules

Big Picture (one‑liner)Identification & Reconciliation rules answer two different questions: QuestionAnswered by“Is this CI already existing or is it new?”Identification Rules“If multiple sources update the same CI, whose data should I trust?”Reconci...

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Data Foundations

Automating deactivation of unused Standard Change Templates after 6 months

Hi Team,I have a requirement to automate the deactivation of unused Standard Change Templates and would like guidance on the best approach.Requirement:If the following conditions are met:Template is Active = trueThe Last Closed Proposal Closed Date i...

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Message in SOW

What is the way to show message in service operation workspace . if i use onload client script then the message comes and goes off in 4 seconds i need the message to stay for sometime until the user clicks on cross. i do not want to use addwarning m...

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Need add attachments when record producer is submitted

Hello All, I have a record producer created on the dmn_demand table. When user submits the record in ESC portal, on demand record, i need to attach one excel file. This should happen to each demand requet. Is this feasible in servicenow, if yes then ...

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Copy email history from original HR case on the transferred HR case

The requirement is that - full email history to transfer with an HR case when it is reassigned or recategorized (transferred), so that all communications related to the case remain visible, accurate, and centralized in one record. I am trying to cons...

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Virtual Agent - AI(Now Assist) Submitted requests/Incidents number in the Chatbot

Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...

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Want to clear particular cache by using cache key in business rule

Basically, I am trying to override function: getMySubscriptions from script include: ServiceSubscriptionUtilsSNC, because I want to add few more conditions on _addGroup function. var SUBSCRIPTIONS_CACHE = 'SUBSCRIPTIONS_CACHE'; // check the...

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Target record and Target table fields are empty in SG-Meraki Staging Table

Hi everyone,I am currently implementing the Service Graph Connector for Meraki using IntegrationHub ETL, and I've run into a UI quirk that I'm hoping to get some clarity on.When I look at my Staging Table / Import Set list view, the data is processin...

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Unable to Transfer account from company I have left

Hi,I am having issues transferring my account from my previous employer to my personal account. I no longer have access to my previous account and I am still listed as Main Administrative Contact for my old employer.My personal account does not appea...

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