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How to fetch Catalog task variables in email script for resquested item notification

Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...

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Can we modify label ''Everyone can see this comment” to Only Approvers can see this comment

Can we modify label ''Everyone can see this comment” to Only Approvers can see this comment under the comment in CSM Workspace Approval record? @Ankur Bawiskar

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How can we Change the Widget Title in overview workspace dashboard in servicenow

Hi Team, There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya

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How can i rename the widget name in the overview dashboard in servicenow workspace

Hi Team,There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya

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ServiceNow Architecture and ROI: Why Features Aren't Enough

A big ServiceNow budget doesn't guarantee business value. If your teams still work in silos, your ROI gets buried under handoffs, duplicate work, and slow incident response. That is the core point behind Bill Martin's G2 review of ServiceNow. Inste...

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AI Search Not opening the link in Global search for Workspace

We have configured Search Config for two of our custom tables. While we search the data for one in CSM Workspace Search scope on the homepage; the result returned is accurate and on click on link the record opens. While for the second table, the resu...

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Expanding the Platform Owner Career Journey

Whether you’re an experienced Platform Owner looking to strengthen your leadership impact or an aspiring one ready to take your skills to the next level — we’ve got exciting news. We have launched the ServiceNow Professional Platform Owner Career ...

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Make Project Planned start date/End date & Duration read only

Hello Team, I have use case , When the project is in Execution phase , i should make Planned start datePlanned End date Duration fields read only. Also, i should restrict user from Drag date feature in the Gantt chart suggest ways to do it Thank you

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Hi All , Good Day ! I'm starting to learn about sales and order management since my project is base

Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any recom...

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I'm starting to learn about sales and order management since my project is base

Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any rec...

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RITM state set to 'Closed Complete' when approval is Rejected

I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.

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Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

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ServiceNow Australia Release

Hi Everyone,Today I have gone through with the Australia Release documentation, to be honest ServiceNow has been introduced lots of new features.

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Performance Analytics - Manual Breakdown on String field - Sharing

Dear community, let me share you, what took me hours to make it work.Despite using AI, and search, there was no straight forward or complete step by step solution, due to missing pieces here and there. Issue: String Field cannot be used as Automatic ...

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Performance Analytics

Resolved! mail script for cc not working

I have a mail script to add cc to a notification. The script is getting called as I can see it in the logs and right values. When emails are generated I cannot see that in CC column. How can I fix this? This is a scoped application and both notificat...

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