Hi All , Good Day ! I'm starting to learn about sales and order management since my project is base

[Kavushick p]

Hi All, Good Day! 👋

I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.

I’m looking to understand the best learning path and would really appreciate your guidance.

• Are there any recommended resources (YouTube, product documentation, Now Learning courses, etc.)?
• For those who have already worked on SOM, could you please share how you approached learning it and what worked best for you?

Any suggestions, tips, or real-time insights would be extremely helpful.

Thanks in advance! 

#servicenow

[GlideFather · Accepted solution]

Hi @Kavushick p,

let me share with oyu the following sources to learn more about SOM

SN University

• Sales and Order Management (SOM) Essentials
• Sales and Order Management (SOM) Implementer
• Sales and Order Management (SOM) Implementation Bootcamp¨
• Partner Essentials: Sales and Order Management (SOM) (Yokohama)
• some more

The Docs

• Sales and Order Management
• Installing and configuring SOM applications

The Best Practice Library (formerly known as now create)

• Sales and Order Management - Process Guide
• Sales and Order Management - Implementation Guide
• Sales and Order Management - Order Management - Starter Stories
• Sales and Order Management - Order Management - Workshop

SN at YouTube

• Getting Started with Sales & Order Management

[SohamTipnis]

Hi @Kavushick p,

You can refer to the below documents from ServiceNow Documentation; this will help you:

https://www.servicenow.com/docs/r/store-release-notes/store-rn-telecom-now-assist-som-telecom.html

https://www.servicenow.com/docs/r/yokohama/delta-vancouver-xanadu/xanadu-vancouver-nowassistforsales...

https://www.servicenow.com/docs/r/yokohama/delta-vancouver-washingtondc/washingtondc-vancouver-nowas...

https://www.servicenow.com/docs/r/yokohama/delta-vancouver-zurich/zurich-vancouver-nowassistforsales...

https://www.servicenow.com/docs/r/order-management/sales-and-order-management/som-rest-apis.html

All the very best!!!😉

If you find my answer useful, please mark it as Helpful and Correct. ‌‌

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Tanushree Maiti]

Hi  @Kavushick p 

First look into Career Journey . What path best suits you.

If you want to look into specifically on SOM the, go through

1.What is ServiceNow Sales and Order Management? 

2.Sales and Order Management (SOM) Essentials

3. Sales and Order Management (SOM) Implementer 

4. Sales and Order Management (SOM) Implementation Bootcamp (Yokohama) 

5 Sales and Order Management (SOM) Implementation Bootcamp 

6. Additional Recommended Courses for Sales and Order Management (SOM) Implementers 

7.Partner Essentials: Sales and Order Management (SOM) (Yokohama) 

Once course is complete, go for Accreditation/bootcamp accreditation exam.

Accrediation exam: Exam - Sales and Order Management (SOM) Implementation Bootcamp Accreditation 

As your project is in telecommunication domain, You can check following courses and check if anything can add value in your project:

1. Telecommunications Network Inventory (TNI) Essentials 

2.AI for Telecommunications Implementation Bootcamp (Zurich 

3.Telecommunications Service Operations Management (TSOM) 

4.Telecommunications and Media Service Management Essentials 

5. Telecommunications Network Inventory (TNI) Implementation Bootcamp 

6.Telecommunications Network Inventory (TNI) for Implementers 

For lots of Telecommunication suite Certification CIS-CSM is Prerequisite.

So I will suggest you , once all courses are completed , go for CIS-CSM.

If you want to do any kind of Certification (mainline-micro) /Accrediation , you can check this blog .

https://www.servicenow.com/community/training-and-certifications/blog5-tm-consolidated-full-amp-up-t...