AI Search Not opening the link in Global search for Workspace

[gazalagrawa]

We have configured Search Config for two of our custom tables. While we search the data for one in CSM Workspace Search scope on the homepage; the result returned is accurate and on click on link the record opens.

While for the second table, the result is fine but it is not opening the record on click. In the attached image, If I click on CFRW-FM it is doing nothing.

[Sachin_Nasa]

Hi gazalagrawa,

I understand the question and the behavior you’re describing with the second custom table search result not opening on click. However, attaching relevant screenshots or images would definitely help in understanding the issue more accurately.

It would also be helpful to share the working Search Config setup or logic used for the first custom table (where the record opens correctly), along with the configuration for the second table. This would allow a proper comparison to identify why the record link (for example, CFRW‑FM) is not responding when clicked.

With the screenshots and configuration details, it should be easier to pinpoint the root cause.

If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.