RITM state set to 'Closed Complete' when approval is Rejected

SunilKumar_P · ‎01-30-2024

I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.

Dr Atul G- LNG · ‎01-30-2024

Hi @SunilKumar_P

Please check the OOTB flow running on RITM if any. and check the stages.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎01-30-2024

check this as well

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827184

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677339

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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SunilKumar_P · ‎01-30-2024

Hi @Dr Atul G- LNG, Thanks for the response. I have configured the 'Request Cancelled' stage in the flow and also an update record action which sets the state to Cancelled hwoever, the system overrides to Closed Complete.

Thanks,
Sunil

Dr Atul G- LNG · ‎01-30-2024

opps... any BR running ?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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