service bridge, inbound queue record not processing

Hi, we received an error from one of the transactions in the inbound queue record of the service bridge connection(on the producer side). now subsequent transactions are just stuck in the ready state. how to re-trigger?

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After Zurich uprae the banner text color is not working as expected

Hi All, Recently we upgraded our instance from Yokohama to Zurich , we have some custom tabs after All , Favourites , history , like proc , GUY, RTW when we click on those table , we will get the associated modules like how we get when we click on AL...

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Anurag Tripathi MVP 2026: My Community Power

What do you create? I like answering questions on the ServiceNow Community and sharing my perspective when I think it can help someone. I also write blog posts whenever I come across a problem or use case that I think others might benefit from. You c...

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Now Assist Panel error 'Unable to load' Try refreshing the page

Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps.  Unable to loadTry refreshing the page Thanks in advance.  

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How to change the logo of servicenow?

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Quick Start Guide for Strategic Portfolio Management

Welcome to the Strategic Portfolio Management (SPM) Quick Start Guide  If you're just starting your Strategic Portfolio Management journey, then you've come to the right place. This     Guide Overview:   Here’s an overview of the topics we will cover...

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• Strategic Portfolio Management

Ready to unleash AI success? Check out the new Now AI Video Series.

Based on what we are hearing from lots of customers, you’re probably enthusiastic about AI and Now Assist. It’s a fantastic opportunity to ramp up productivity and give everyone in your organization a great user experience. We have received feedback ...

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Client Script FX Currency calculations

I have this client script using FX Currency Fields:     var unit_price = g_form.getValue('unit_price');    g_form.addErrorMessage('FX ' + unit_price);    var currencyCode = unit_price.split(';')[0];     var unitCost = parseFloat(unit_price.split(';')...

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Change time zone of Date/Time field

Hi all,  I'm making an email notification that includes the "expiration_date" field from a Quote as part of its body, and I need it to be converted into the time zone of the person receiving the email, which is the user in the "assigned_to" field. I ...

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Can BCP owners be same as BCP Approvers?

Hi All, I need help to determine if BCP owners can be same as BCP approvers? I believe that they can be same for BIA but need to know if that’s possible for BCP too

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Getting Started with Now Assist for Financial Services Operations (FSO)

Getting Started with Now Assist for Financial Services Operations (FSO)   A note before you begin: FSO is built on top of CSM, so customers automatically inherit all Now Assist for CSM capabilities. This article focuses on FSO-specific consideration...

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How to get only L1 relationships from Service Association CI table

I am working on a dashboard to show Business Application to Application Service relationships and need to filter only L1 (direct) relationships from the Service Association CI table. In the Relationships UI, setting the max level to 1 shows only L1 r...

• Question

How to expand the stage toggle by default on ServicePortal

Hi, I would like to see Expanded view of Stages when the Request is submitted from the portalStage(Before Expanding) Stage (After Expanding) :I want to have the expanded View ByDefault so how can i do that Please guide me Step by step  

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Data Certification experience in CMDB Workspace - Notifications

Hello, I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task.  We used...

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