Jira endpoints makes issues or some other issues for POST method

Hello Everyone, I need a small help. I am trying to establish bidirectional(in&out) communication using two differnt ways. all are use basic auth which I tested works fine  Example 1 - define restmessage for get and post the incidents on Jira board.G...

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Knowledge - Approval Retire Notification does not send out

Hello Friends, Do you know if there is an out-of-the-box email notification for Knowledge – Approval Retire?We are currently running the Yokohama version. Regards,Hong

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what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

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Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

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Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

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SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

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Are external URLS allowed in wiki style articles?

When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...

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Coffee Hallucination!

Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?

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How to detect user working on UI or Portal

Hi All,Kindly help me here,gs.action.getGlideURI().toString().startsWith('api/now/sp'); in ServiceNow ,will this code like detect Custom Portal ? how it detect custom portal(/abcdef)? when I open record, when I raise request from /abcdef portal.or wh...

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create SCTASK based from an update of another SCTASK

Hi! I'm not sure if this requirement is possible.  After filling up the catalog item, SCTASK1 is created. In SCTASK1, there are 4 questions that needed to be answered (I have already set them up to not be visible in the catalog form, hence they are n...

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Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

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Engagement Messenger - native mobile apps

Hi everyone. I am faced with potential problem of embeding SN EM into native mobile apps. I am fine with normal JS embeding into Web page.  Have someone implemented the Native App embeding for Engagement Messenger? IOS and Android.  Many thanks for a...

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Engagement Messenger - Multiple Modules

Hi Team, we had a scenario where we need to create different Engagement Messenger modules for different external applications (Multiple Modules for Multiple External Applications).Had the followng questions.1. How to identify in the Virtual Agent fro...

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