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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Aggregating on function fields

Requirement: The duration field for Incidents currently is populated once a ticket is closed/set to inactive. When it's still open, the duration field is still empty.  We would like to report on tickets, aggregating SUM based on how long tickets rema...

  • Question

Resolved! Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics.  Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

  • Question

Approvals on the part requirement record in the Work Order Task in FSM

In FSM, I have a scenario, which requires approvals to be requested on every part(sm_part_requirement) that is requested. There can be multiple parts required for a particular WOTask and only after all the approvals are complete, that WOTask can be p...

  • Question

Cancel a pop-up message

 how do I cancel this message, where does it come from?This happens when I close the work order task and then it says the work order has been closed. I canceled it but can't find where the message is coming from.

  • Question

OOTB Notifications in FSM

Are there any OOTB Notifications for FSM that work. For some reason, in my instance it does not.I can see there are 3 OOTB Notifications, an dI am interested in the First and the third.Both of them are configured to send when: Event is fired.But I do...

  • Question

Workspace configuration

In FSM, our use case is that dispatcher and Qualifier is the same group, so which workspace is best to be used?Dispatcher WorkspaceCSM/FSM Configurable WorkspaceAlso what are the exact plugins needed, and is there a link that details the configuratio...

  • Question

Resolved! How to include email attachment to the interaction ticket

We have activated Interaction to our SN instance. However, when user send an email with attachment. Upon checking to the created interaction, there is no file in the Attachment Contextual Side Panel. Inbound action script:(function() { var gr = n...

  • Question

Getting Started with the Virtual Agent API

Use the Virtual Agent API to integrate the ServiceNow Virtual Agent into your existing bot ecosystem. The Virtual Agent can be used as a secondary bot to provide answers and content to your existing deployed bot, or as a Primary bot to bring in conve...

  • Article

Resolved! How do I see the Service Account a cloud tag is associated with

Cloud tags show up in the cmdb_key_value table with a reference field for the Configuration Item, but I am having a hard time writing a CMDB query or report that will show the Service Account associated with that Tag.  We have over 100 AWS accounts a...

  • Question
  • Discovery

service operation workspace.

I want to allow all user to be able to create problem and to view the problem button except member of 'SD_SVCDESK_ALL', but this seem to be blocking everyone from using the button. "label": {"translatable": true,"message": "New Problem"},"routeInfo":...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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