ServiceNow Community

IF no user id entry found on reference variable we need to show message

Hi Team, We currently have two variables in the form:Select User – a reference variable pointing to the User tableUser ID – a single-line text variableThe expected behavior is as follows:When the user information entered in Select User is not found,...

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Copy custom variable in record producer to OOTB record producer attachment

Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...

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Resolve Declarative Action, shows a different pop up for admin's

Hi Experts,I recently created a variant for a page in Service Operations Workspace for Admins by using Audiences and a custom View, and then applied that view to the variant. After this setup:Fulfillers can see the data relevant to themAdmins see adm...

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Best way to avoid duplicate CIs in CMDB?

Hi everyone, I’m trying to better understand CMDB maintenance from a beginner/admin perspective. When data comes from multiple sources, why do duplicate CIs get created? Is this usually handled through identification rules, reconciliation rules, data...

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Now Assist Case Summarization with Variables Input Value

Hi all, When we customize the case summarization skill, how can you incorporate variables that exist? The use case:We have record producer variables that are stored on the case when it is created. We want to use those variables and send it to the LLM...

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What's wrong with processors?

ServiceNow doesn't want people making new sys_processor items. I understand that they can be problematic, but so can the proposed replacement (scripted REST APIs, which are just an extension of processors BTW). They provide a simple and efficient way...

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Resolved! can't install TNI in Learning instance

Hello,I am new in this forum and probably using the wrong group. I am trying to install TNI on my Learning instance and i got a failure message but not details about why it failed. Do I need to have a certain level of user profile in Servicenow to ...

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GrayOut\disable Declarative action

I have a declarative action that triggers an API, and I want to prevent duplicate clicks. Is there a way to disable or grey out the declarative action button?

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Transfer interaction to agent only within same group

When on an interaction, an agent uses the Transfer to agent function but the list of available agents shows all online agents from all groups. They want it to only show online agents in the group that the interaction is assigned to. Is this possible?

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I need to explore on Advanced work assignment (AWA) with skill based and last assigned routing

In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...

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Major Incident Management (MIM) process reporting/ flow

Hello, We already have MI setup however I was wondering if there is any out of the box functionality that would allow us to report against MIM incident. Are there any flags (time-stamps) set on a ticket that would allow us to start reporting and th...

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Resolved! Assessment Simulator Task 2: Favorite A Filtered List

Hi, everyone, I need help with my lab instance because I'm stuck on step 4 of my Micro-Certification Assessment Simulator Task 2: Favorite A Filtered. It asks me to use List Editor to assign all incidents to Platform User but It seems I'm not doing i...

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New to the game

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and familiarize myself with its functionalities. My primary aim is to learn how to effectively navigate through the system, understand its various tools and capa...

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ServiceNow Contact Center integration framework

Contact Center Integration Framework Next-generation framework for seamless, native CCaaS integration with unified experiences across all channels NEW: Launched March 2025 (Q1 Yokohama Release) The Contact Center Integration Framework represen...

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ServiceNow implementation use cases

Hello,I have tried using client script, business rules, ui action, ui policy, data policy and other things on platform but I don't know exactly how much I learnt and what more I can learn practically.Can anyone give me some use cases or example scena...

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