ServiceNow Community

addEventListener not working in Service Portal

Hi everyone,I'm working with a catalog item and trying to perform a calculation whenever a user types into a single-line text box variable. Here's what I did: var s = g_form.getControl("variable_name"); s.addEventListener('keyup', functionName); fu...

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Can GRC Business User Lite take Advanced Risk Assessment as Assessor?

Hi there,I need clarification regarding GRC Business User Lite activities in relation to Advanced Risk Assessment.For one of our clients who is currently on the Xandu version (with no immediate upgrade planned), we want to confirm:Can a user with the...

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Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

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SOW: UI Action 'Assign To Me' how to filter groups?

Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...

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Keeping the ‘Architect View’ in mind while studying for CTA exam, need advice

Hey everyone, I’m currently preparing for the CTA exam, and one thing I’m trying to get better at is balancing technical depth with high-level architectural thinking. Sometimes I catch myself going too deep into config details when I should be focusi...

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Not authorized to send an email

Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this

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Save button on Incident form disappeared

Hi Team, We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button. even checked system property "glide.ui.advanced' also no...

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UI Builder Portal Main Navigation Bar color issue

Hi all,From past few days, I am trying to apply custom theme on the UI Builder Portal App Shell.By some how I have manages to apply the theme but for the Main Navbar, I could not able to apply the black color. Event using the Theme Builder, (setting ...

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Resolved! How to hide the OOTB dashboard?

When I opened the "IT Agent Dashboard" (sys_id:f7c7986e4324821097aac6ecbab8f2fb) from the list displayed in Self-Service>Dashboards to hide it, the following message appeared. You cannot edit this dashboard because it is marked as read only. Duplica...

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Field location.country added in a Problem form is not editable for some users

In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?

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Inbound Email Action - Forward

Hi folks!I’ve been trying to configure a Forward Inbound Email Action. There’s a script that should create an email reply to the sender.In my test, the user exists in the instance with the same email address (test@outlook.com). The condition is simpl...

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EVAM Add To Cart

I am looking to modify the Catalog EVAM to add a button to add the item directly to the cart instead of having to navigate to the form and then add to the cart. Has anyone done this or have any suggestion on modifying the template and adding a button...

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Four Takeaways from EmTech MIT 2025

Last week I attended the Emerging Technology Conference at MIT, which brought together researchers and industry leaders across AI, Quantum, Robotics, Energy, Biotech, and Material Sciences. It was a week full of learning, networking, and broadening m...

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Where can I locate OOTB schedule conflict functionality for personal events?

If I add an personal event (Time off, Appointment, Meeting, etc.) with "Show as *" set to Busy, I am still able to drag and drop work order tasks onto a user's lane in Dispatcher Workspace. Is there OOTB functionality to prevent this assignment?On t...

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Project Workspace docs and SPW

I have a project I managed in Project Workspace, including creating a lot of Docs. I am now exploring SPW for wider use and opened that project as an example. When I clicked on the Docs tab in SPW, there were no documents listed, almost as if it's a ...

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