ServiceNow Community

Resolved! Regarding Now Assist Enhanced Chat Support – How to Change Phone no. & Email in Support and Settings

In the Now Assist Enhanced Chat Support, I need to change the phone number and email ID that appear in the Support and Settings section. However, I am unable to figure out exactly where this data is sourced from. Is this information configured via th...

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These page aren't responding popup while executing Tests in an ATF

Hi All,while executing the test case in ATF (Automated test framework) the system gets slow down gives an error These page aren't responding popup

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Vancouver Virtual Agent Show notification topic

We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...

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Is it possible to create a different HR case from a single form?

Hello experts,Is it possible to create a single form that you can use to apply a different HR case?The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create ...

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@mention in work notes is not working for some tables

Hello All,we use @ mention functionality for our Work notes to mention users by which it send the emails to the mentioned users which is working fine for some tables but it is not working for other tables like RITM , sc_taskcan anyone assist how we ...

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DPR - versions for product components?

Hi All, I'm trying to map a requirement to OOTB capabilities of DPR, where there is a Product, let's say "Sales Tool", and the team currently doing the releases for this product are maintaining the versions for every component of the product independ...

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Assistance with escalation policy in on-call scheduling

Hi all I need your advice on deleting an escalation policy. It is not as straight forward as it sounds. I deleted the shift but for some reason the escalation policy sticks. I first made the shift inactive (not draft) and then it just disappeared so...

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How to re format incident description

Dear all,I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversationThe voice agent is asking some question and then based on my reply send the conversation in the incident description as seen belowA...

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ServiceNow Certified System Administrator (CSA)

I’m currently preparing to reattempt the ServiceNow Certified System Administrator (CSA) exam and would like to seek some guidance from this community.I would be grateful if anyone could recommend reliable CSA mock exams or practice resources that cl...

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Kanban Board Component - Part 1 - Initial configuration

Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...

Article

Create Known Error article related link in Problem record query

When I create a Known Error article link in the problem ticket, it opens a knowledge template upon submission. I have published it, but it is not visible in ESC. It says I don't have sufficient permission: "You do not have sufficient privileges to ac...

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Problem Management

how create space between opened by variable and Business account variable in the attached image

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Hide 'Start Twilio' button on servcie operation workspace

Hello @all , I want to hide 'start twilio' action from service operation workspace in collaborate tab,Does anyone have worked on this or have any idea will be helpfull,Thank you

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Does trail version PDI include mcp server capabilities? I cannot install the mcp plugin in my PDI

Hi, Can someone please help me with installing mcp plugin in PDI? or how to make my PDI exposed as MCP server for connecting it from MCP gateway (like context forge)

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KPI Details missing some features compared to Analytics HUB

I’ve noticed that the new KPI Details under Platform Analytics seem to lack some features that were available in the old Analytics HUB. The Analytics HUB offers a wide range of options for analyzing data on ticket list level, including various charts...

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