ServiceNow Community

Contextual Knowledge Search for Security Incident Response

Hi, We need to implement the contextual knowledge search on security incidents and made changes to display relevant knowledge articles based on the short description of security incidents. We also need to ensure that previous similarly named security...

Question

Cannot Update Catalog Item Templates after Upgrading to Zurich

We have some Record Producers where we have created some Templates (listed under the Generated Record Data tab on the Record Producer). If we open an existing template, I only seem to be able to edit it if my name is in the User field. If someone e...

Question

Tag based Discovery

Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

Question

Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

Question

Is there any API available to get Agentic Workflows

As we have "now/v1/table/sn_aia_agent" to get AI Agent information do we have any API to get Agentic Workflows

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Resolved! Locked out of HIWAVE

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...

Question

Unified Security Exposure Management (USEM)

How can we get more information about Unified Security Exposure Management (USEM)? Recently when I went to upgrade our Vulnerability Response, Configuration Compliance, Container Vulnerability Response applications, I saw a note about version 30. - ...

Question

Can we enable AI Agent for Now Assist Panel ?

I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel

Question

Catlog item

If service catlog in connect the service portal then portal in location offshore select means automatic to select country in india then next citys are Hyderabad, Bengaluru, Chennai are selected how to do please explain

Question

When did the HAM User role get implemented?

My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?

Question

Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

UI Builder: How do I pass a data visualizations query to a list component?

So I have this dashboard page in UI builder.On it I have 5 data visualizations. 1 is a donut type.4 are just single scores. Below that I have a simple list. What I want to happen is when I click on a value in the donut, or on a single score, the list...

Question

Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

Question

How to change sparkle icon in now assist

Hi All,I’m trying to update the Now Assist icon color. When I inspect the element in the browser, I can see it is using the class .now-icon with the following CSS: .now-icon { fill-rule: evenodd; fill: currentcolor; } If I manually change the colo...

Question

Adding a condition in change request

Hello All,I want to add a condition in the change request in case CI field is selected as Unknow, user will get a link to open a request to get the CI added.He will able to move further only in case he creates a request and request is linked to the c...

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