Adding a condition in change request

KamanaM
Mega Contributor

3 weeks ago

Hello All,

I want to add a condition in the change request in case CI field is selected as Unknow, user will get a link to open a request to get the CI added.
He will able to move further only in case he creates a request and request is linked to the change request. 

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Brian Lancaster
Tera Sage

3 weeks ago

You could probably use a client script that is on change of the configuration item field to open the request in a new tab. However I don't think it is a good process to associate the request to the change. That is an indication that the request is the reason for the change. Also out of the box there is no change field on the request like there is on an incident.

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nityabans27
Giga Guru

2 weeks ago

Hi @KamanaM 

🎯 Requirement

If CI = Unknown:

  • User must raise a CI Request.

  • Change can only proceed if the request is linked.

✅ Solution Summary

  1. UI Action / Link

    • Show a button/link “Request CI” when CI = Unknown.

    • Opens Catalog Item/Record Producer to raise CI request.

    • Pass Change Request sys_id into the request.

  2. Link Back

    • CI request stores u_related_change_request (reference to Change).

    • Ensures traceability.

  3. Validation (Enforcement)

    • Add Business Rule/UI Action check:

      • If CI = Unknown and no linked request → block progress.

      • Show error message with link to create request.

  4. User Experience

    • Direct link in error message.

    • Dashboard/report for tracking blocked Changes.

⚡ In short: Show request CI option → store Change link → enforce validation → block until linked request exists.

 

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