Adding a condition in change request

KamanaM
Mega Contributor

7 hours ago

Hello All,

I want to add a condition in the change request in case CI field is selected as Unknow, user will get a link to open a request to get the CI added.
He will able to move further only in case he creates a request and request is linked to the change request. 

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Brian Lancaster
Tera Sage

4 hours ago

You could probably use a client script that is on change of the configuration item field to open the request in a new tab. However I don't think it is a good process to associate the request to the change. That is an indication that the request is the reason for the change. Also out of the box there is no change field on the request like there is on an incident.

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