ServiceNow Community

Trouble with 'manager' provisioning from Azure AD

We've made several attempts to get 'manager' synchronizing from Azure AD with no luck. I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'. The text fields continue to populate, but manager never succeeds. My...

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How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge : sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

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Display Additional field information in ticket page for portals

Hi Everyone,When a user navigates to My Requests and open an incident in a portal, only Short Description is visible(ticket page). But I also need to display Description. Is there any easy way to do this without updating Standard Ticket header widge...

Question

Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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Resolved! REST API user roles

Hello, I have created a new user in order to access the table API using REST calls. However I am not able to get any results, I can authenticate properly but the results returned are always empty (no results). If I add the user to group "Administrato...

Question

Is this script ok? It doesn't look to work...

I have created the script below to use in a UI Action script window but it's not working as expected.I want the script to populate a true value into a true/false field so that mandatory fields are then disabled until the value is removed again. The ...

Question

Pass client state parameter between pages

Hi community,Question: how do you guys pass data from workspace page to another? From page 01 to page 02. Looking for advices.- URL parameter and store in table record are out of requirements.- Call the same rest APIs endpoints on page 02 are increas...

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Modify the label of the Additional Comment tab in Workspace

Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...

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Service Operations Workspace

Alm_asset cannot access state or substate in a script

In "Scripts - Background" I pasted the code below the dotted line. I really want to update the substate field but I see when I run the script below it comes up undefined. Increasing the size of x does not matter. I tried to do an update based o...

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SMTP with Oauth2 via office365

For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...

Question

HR case agent needs toi see relevant knowledge articles for HR Service

I have seen this has been asked before but cant find a proper solution. so here it is again - how to help HR case agent and provide him relevant knowledge articles during case handling in agent workplace ?We have HR knowledge base populated with rel...

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Guidance Needed – Preparing for Interviews (CMDB, Discovery, ITOM, and Platform Knowledge)

Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...

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Google Maps in Dispatcher Workspace showing straight line instead of route

Hello,In our Dispatcher Workspace, instead of displaying the actual route the agent should travel, it is only showing a straight-line calculation. I have already set the property to use "Google Maps API" to calculate the time and route, but it still ...

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Meraki SGC: Controlling which devices are written to the CMDB

Good morning! We are in the process of setting up the Meraki Service Graph Connector and would like to ensure that only our Z4 networks & devices are written to our ServiceNow CMDB. As we only have one Meraki organization and do not wish to modify an...

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Service Graph Connector

What does a Solution Architect Deliver?

For those stepping into a Solution Architect role—or thinking about it—one of the first things to understand is that you're not just designing solutions. You're also responsible for producing a set of deliverables that help shape the client’s vision ...

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