ServiceNow Community

Need to change the template of PIR on Major Incident Management SOW

Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...

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MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

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Identify recent users who got admin role assigned, check for a vaild RITM against it

I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it. I am able to fetch users who got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm wher...

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How to hide cards in Scope and Impact section of Change overview Tab

Hi,In Service Operations workspace, I am trying to hide some cards from the Scope and Impact section in Overview tab of a change record. I checked UI builder pages as well. But since ui builder is fairly new for me, I could not found how those ca...

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Cannot get date filters working

So we created a database view between the knowledge table and AI Search events table; Created a list report from it and it works fine.Couldn't figure out how to add an interactive date filter to it.. once I added it to a PA dashboardRecreated the dat...

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Performance Analytics

Is there a good way to 'group by' a date/time field in local time?

Is there a good way to 'group by' a date/time field in local time? It seems that although you can handle dates as a time series, you cannot 'group by' year, month, day, hour, or minute.For example, it seems that it is not possible to create a graph t...

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Dashboard
Data Visualization
Platform Analytics

Y release - scheduled /on-demand PDF report - issue

Hello , We are in Y release. Scheduled/On-Demand PDF reports open with Error: Export failed using PARExport server.This was working before Y upgrade.Thank you and appreciae support with this request.

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Is there a place or table in ServiceNow that lists all possible error messages for data import

I know about syslog and sys_import_log / sys_import_set_row, but these only show errors that actually occurred during an import. I'm looking for a full list of all possible errors that could happen during an import in ServiceNow. Is that possible?

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Embed External Websites in SOW

hi,users would like to add a tab (as shown on the screenshot) and when clicked show an external website in an iframe. is this possible and if so how would i configure that? many thanks!

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Modify Profile Menu- Native SN view

Hello All,Greetings.It would be great to share some insights about how do we include any new option (e.g. Navigate to ITSM Portal) OR remove any existing option (e.g. Printer Friendly Version) from the Profile Pop-up box. Looking forward to gather th...

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Agent Workspace

Resolved! 'Public Exploit' field in Vulnerability

Does any know how the value for 'Public Exploit' field is populated in the Vulnerability database?On our instance the value is set to 'unknown' for all the vulnerabilities.I am not able to find any information about the field in ServiceNow documentat...

Question

"Skip" Link Displaying Inline Within Checklist Item Text

I'm experiencing a display issue with theHR Task where the "Skip" link appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action). how can i change the placement of t...

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Ui Builder Data Visualization Data Sources Dynamic Binding with filter

How can i use my state variable inside filter condition of data visualization component.I just want to make one column dynamic where region is @STate.region. But i dont know how to access state inside filter of data visualization widget. Is there any...

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Resolved! CSA exam

I am yet to appear the CSA exam and would like to clear it in first attempt. Please advise the best approach that helps in clearing the exam as well as acquire the required knowledge, thank you in advance.

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only HR group members have to submit the full employee user creation

Hello All,1.I've a catalog item,where the request type is a drop down which have the values "software","Hardware","peripherals", and "User Account Management".2.Now,only the admins or "HR members" or "RMS members" can be able to see the "User Account...

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