ServiceNow Community

Could you explain where the enterprise architecture module can be implemented?

Dear Team,I would like to request an explanation of where the enterprise architecture module can be implemented within the organization. Specifically, it would be helpful to understand the business areas, systems, or processes where this module adds ...

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Enterprise

Add Comments to selected items in catering request

Hi all, When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

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What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

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How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

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Resolved! How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

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Restrict triggering of email notification to when no contextual results found on the related HR case

Hi Team, Can you please guide on establishing this scenario. Currently we are triggering the notification to requester with related contextual search results using table configurations and we are using email script : cxs_emailsearchresults (OOB) in t...

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What is exactly table sys_flow_plan_context_binding ?

I was cleaning table data due to my Database Footprint got increased and I saw this table. I went to it's document to find if there is any cleanup jobs or to know more about what does this table do and saw this line The system removes these records 1...

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Flow Designer

Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

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Live agent transfer and card customization in copilot

Hello Everyone, I have a couple of questions related to using Now Virtual Agent within Copilot and would appreciate some guidance:Transferring chat to a live agentWhat is the recommended or supported approach to transfer an ongoing conversation to a...

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Help me with SAM PRO topics.

Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.

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How to display Catalog Item Variables on CSM Case (Standard Ticket Configuration)

Hello everyone,I am working on a CSM portal where external customers can submit Catalog Items. We are using the OOTB functionality where submitting a Catalog Item automatically creates a Case + REQ + RITM linked together.The Setup:The external client...

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Case Management
CSM Configurable Workspace
Customer Service Management
Customer Service Portals

Not able to select agents group in dispatcher workspace

Hi Community,I am not able to select agents in dispatcher workspace though I have associated agents group and dispatcher group with suitable "type" field including with correct location for the group. So, what may be the issue, why am I not able to s...

Question
Tokyo

Is Progress bar visualization in list view supported in Platform Analytics? If yes -how?

Hi Platform Analytics Superstars,We're working hard on convincing our user base to rely on Platform Analytics as the main reporting/dashboarding interface and get tonnes of detailed questions. Here's one where I would appreciate your feedback.In the ...

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Unable to Log In to Partner Portal After Successful Registration

Hi Team,I recently registered on the ServiceNow Partner Portal to avail organization-specific discounts for certification vouchers. The registration process was completed successfully; however, when I attempt to log in, I’m encountering the following...

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Ticket visibility issue in Employee Center

Hello Team, We are facing issue in ticket visibility in the Employee CenterHere are 2 scenarios:1. If a user in "Requested for" or "Requested by"(in any one of these) and also in the "Watchlist" in that case ticket is visible in the Employee Center.2...

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Tokyo