ServiceNow Community

Can bell notifications be resized?

Hiya, Just started working with bell notifications and noticed that the notification itself only displays 3 rows: title and 2 rows that covers the message. If the title/message is longer when you hover over you can see the full content but I was wond...

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XML Parsing issue

We are trying to connect ServiceNow and Workday with the SOAP API for Staffing, 'Put Assign Matrix Organization' and 'Put Remove Matrix Organization'. We have the request envelope and the action functional with the exception of the output of the resp...

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Looking for Certified Platform Owner Associate (CPOA) Exam Prep Recommendations

I am preparing for the CPOA exam, and I'm curious to see if there are study guides/plans available aside from ServiceNow University recommendations. And yes, sample questions would be greatly appreciated, too.

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Best Practice for using a select box variable twice for dynamic purposes

I have created an approval variable for a Service Catalog Request which essentially asks on the catalog item view if an approval has taken place prior to this request being submitted. The options are Not Yet Requested, Approved, and Rejected. If the ...

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Time Worked

Hi Experts, We have a field named "Time Worked" on incidents. We have a requirement to pause this timer for other states except 'In progress'. The timer should only run when state of the incident is 'In progress'.If possible please give a composed so...

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Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

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Rename Workspace Record Form

Is there any possibility that we can Rename the name 'Details' specifically for one table, for instance if i open an incident record form in workspace the details should be renamed as something like 'Incident Details', is this possible

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HyperLInk in field label

Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...

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Incident Communication Management

Error in declarative action "JSONObject["value"] not found."

I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....

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Untangling Years of Customizations: How Do We Get Back to OOB?

My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...

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Change Management

Difference between AI agent , Now Assist and Virtual agent.

1. AI Agent:AI Agents in ServiceNow are like smart digital teammates that understand what needs to be done, make decisions on their own, and take action — all within your workflows. Powered by Generative AI and large language models(LLM), they simpli...

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Tying Knowledge Ownership through CSDM

My approach leverages the power of the CSDM model for ownership and accountability. Allowing you to scale to any team, dept, line of business into Enterprise Knowledge Management. while minimizing knowledge mgmt overhead. The idea is that all items i...

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Configuration Management Database (CMDB)
CSDM
Knowledge Management
Workflow Automation

Notify groups in Microsoft Teams channel

This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...

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How do you handle version control when building with ServiceNow SDK & Fluent?

Hey everyone I’ve recently started using the ServiceNow SDK with Fluent for app development, and it’s been great for managing metadata as code — but version control is getting a bit tricky.When multiple are working on the same app, it’s hard to keep...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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