Added topics aren't visible in Taxonomy & how to include catalog items related to child topic in EC.

 Hi Team,1) I've added the topic to HR taxonomy and still can't see in Employee Centre.2) And where to include the Catalog Items for child topic, if want to visible in Taxonomy in EC.

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Major incident tab Visibility on major incidents

Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...

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ServiceNow REPORTS

In ServiceNow I want report like following, the sum of number of Incidents, SC Tasks, and Change Requests assigned per Assignment Group (only ITIL group we want in report)if 0 record is also there then show that in reports. something like following: ...

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Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be ...

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• Case and Knowledge Management
• Enterprise Onboarding and Transitions
• Human Resources Service Delivery

workflow

HI team ,  need help in script  I have a catalog item called ' SWA AD 'in that we have reference field ' Application Name ' which refers to cmdb_ci_service_auto table .approvals has to trigger to the application service >> approval group  As this is ...

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Sort By Button Not Working in CIM Dashboard

Hi Community,We've noticed that the "Sort By" button in the CIM Dashboard is no longer functioning. It was previously working, but now clicking it does not trigger any sorting action.Has anyone else experienced this issue recently?Additionally, is th...

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If there is no relevant MIB, the discovery doesn't go beyond classification phase?

in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so?  For a custom pattern, I know the which OIDs to use. Its documented by ven...

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ATF for Daily Trigger Flow

Hi community,I have a case, where i have to compose a ATF for a Flow with trigger is Daily. In this flow, we have a check for weekends and holiday, processing logic only allow to run if rundate is on working day. Anyone know how to simulate dynamic i...

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AI Readiness Digital Summit - on October 14-16 in EMEA/APAC timezone

  AI Readiness Digital Summit   Join us for a 3-day virtual experience designed to equip you with the knowledge, tools, and strategies to drive AI adoption across your enterprise —no matter your role or where you are in your AI journey. Why You S...

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• Workflow Data Fabric

link on the incident form based on condition

Hi All,I have a requirement where I have to add the link on top of incident form, clicking on which user must be redirected to list of records, this link should be visible only when state is in progress.I tried this with annotation but unable to hide...

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• Incident Management

How to put attachments on top in record producer

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ATF - Execution order

I have developed an ATF and would like to add a step between two existing steps. I remember that a long time ago it was possible to change the 'Execution order' of each step, which made it very flexible. However, now, even if I try to change it, once...

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