Added topics aren't visible in Taxonomy & how to include catalog items related to child topic in EC.

NikhilKumaK · 2 hours ago

Hi Team,
1) I've added the topic to HR taxonomy and still can't see in Employee Centre.
2) And where to include the Catalog Items for child topic, if want to visible in Taxonomy in EC.

M Iftikhar · 2 hours ago

@NikhilKumaK ,

have you configured it in Advanced Portal Navigation scope, check this document for reference.

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce...

Thanks & Regards,
Muhammad Iftikhar

If this helped, please mark it as the accepted solution so others can benefit too.

Nehal Dhuri · 2 hours ago

Could you please verify whether Advanced Portal Navigation record is enabled or not?
Most of the time, we forgot to check this.

Please hit like and mark my response as correct if that helps

Dr Atul G- LNG · 2 hours ago

Hi @NikhilKumaK

Sometimes, it could be a cache issue. As @Nehal Dhuri mentioned, please check in advance portal navigation is enabled, or try repairing it once.

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NikhilKumaK · 2 hours ago

@M Iftikhar , @Nehal Dhuri
There are 3 records in Advanced Portal Navigation all are inactive only