UI Action / Declarative action to create a new Major Incident in SOW

Hi everyone,I’m working on creating a new UI Action that should be visible in the Major Incidents list within the Service Operations Workspace (SOW). When the action is clicked, it should open a new form with the Major Incident state set to Accepted ...

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create a new Major Incident from SOW through tab (+) / UI Action

Hi,I’m attempting to add a new workspace tab option that allows users to create a Major Incident by updating the Chrome Tab JSON property. However, I’m unable to set the Major Incident state to “Accepted” through the JSON configuration.I also tried i...

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Appointment Booking Configuration / Advanced Configuration

Hello, folks.  Just looking for some clarification on using Advanced Configurations with Appointment Booking. I've got a service-level configuration where I lay out the days and times for an appointment to be booked.  The caveat is that on Tues-Wedne...

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I need to create a POC for Advanced work assignment using Agent schedule without Agent workspace.

I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization.  Customer doesn't want to use the agent workspace and set their availability; they wan...

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Engagement Messenger in my third party website page

Hi,I copied the embed code in my third party website page but I get the error message: I created following cors rule:and following HTTP Response header:  Do you have any ideas why I get the error message? Thank you! 

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Not able to edit or modify Change - Standard - Proposal Out of the box flow

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REMEDIATION TASK RULES CONFIG

Hi there, I am trying to explore the configs for USEM workspace and have been having a hard time creating a new remediation task rule where the issue I am facing is the save button staying greyed out. I'd like to know if this is a common issue or hav...

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• Application Vulnerability Response
• Configuration Compliance
• Unified Security Exposure Management
• Vulnerability Response

Blank flow execution since upgrade to Zurich patch 7

Since upgrading to Zurich patch 7 I've been unable to display my flow executions. This is all I see whenever a open ANY flow execution now.  I've tried:repairing pluginsclearing cachecopying and simplifying flowscancelling stale flows (Dev/Test)displ...

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Attachment Preview Issue on the Incident

Hello,we are experiencing an issue with image attachments in ServiceNow. So when customer is sharing the imgae of two different type:.jpg files are displayed correctly in both Workspace and Classic UI as preview.jpeg files are not previewed (in Works...

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Blank Flow Execution tab since upgrading to Zurich patch 7

Since upgrading to Zurich patch 7 I've been unable to display my flow executions. This is all I see whenever a open ANY flow execution now.  I've tried:repairing pluginsclearing cachecopying and simplifying flowscancelling stale flows (Dev/Test)displ...

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Clear authorization header on rest call redirect

Hello, I am calling a third party API get method that redirect to AWS API.My call is done using REST step in a Flow and ends with this error: <Error><Code>InvalidArgument</Code><Message>Only one auth mechanism allowed; only the X-Amz-Algorithm query ...

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Problem Tasks redirecting to Parent when clicking on Start Work UI Action

I thought this would  have been an easy task.Our Problem Manager would like us to modify the OOB UI Action "Start Work".Currently, when you click this button, the state changes to "Work in Progress", closes, and redirects the user to the Parent Ticke...

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generate csv file

 hi i'm trying to generate through flow designer as flow it working but it not generate through rtask  var rowsFromRequest = [];var row = '';var returnBox = new GlideRecord('sc_req_item');if(returnBox.get(fd_data.trigger.request_item.sys_id)){      v...

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