ServiceNow Community

Resolved! Increasae the Default size of Email font

In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...

Question

Resolved! Fixed by change field editable when incident is closed by Service Manager

Hi community, I have spent two days on this requirement and I have to be missing something. The requirement is to allow the Service Managers to edit the 'fixed by change' field when incident is closed (sometime the implementors fail to relate the cha...

Question

Difference between Switch Port tables dscy_switchport and cmdb_switch_port

Hi,I have noticed that on Switch CIs there is a tab called "SwitchPort" which references the dscy_switchport table. However for Firewall CIs there is a tab called "Switch Port" which references cmdb_switch_port table. Can anyone help me understand t...

Question

Resolved! Reports Error: WARNING: Invalid order by field "null": You can only order by the "Group By" field and/or the "Stacked" field

Hello,If I choose not to sort, the pie chart in the first image below sorts how I would like but displays the error "Error: WARNING: Invalid order by field "null": You can only order by the "Group By" field and/or the "Stacked" field"As shown in the ...

Question
Reporting

Tuning Predictive Intelligence Models (part 3) – Improving Similarity Results using the Word Corpus

The Predictive Intelligence similarity framework can be used to help agents resolve incidents/cases faster, predict major issues before they occur, and identify gaps in your knowledge base. In the below example(fig1) similarity does the work of pred...

Article
Predictive Intelligence

Teams Notifications Not Received When Now Assist is Enabled in Virtual Agent.

Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...

Question

Adding an option to the "edit" drop-down menu in SOW

I have the request to allow users to bulk "accept" incidents from the list view in SOW. I was looking to make it a select option like how the "Assign to me" button is in the drop-down, but I cannot find where I can add it to this list.

Question

Knowledge Article Dashboard - who view the articles

Hi all - I am trying to build a dashboard in the platform analytics to show which articles are most viewed. It currently pulls from data source v_st_kb_most_viewed. * How do I show who are the people viewing the articles? ie their user names. I trie...

Question

Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

Question

Service now cad exam

Wanted to ask do you have to take the fundamentals course before you are able to take the service now Cad exam, and if you do , do they give you a discount voucher upon completion?

Question

time taken by approvers for a multilayer approval request

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

Question
Architect

Filtering on knowledge article Views by date range

We have a report on knowledge article views but is there a way to filter by date range or date on when the views were created: OOB, its for all time and its not really useful. So how do we filter on views of knowledge articles by date?

Question
Performance Analytics
Reporting

Service Mapping via API

Hi all,do you know if is there the possibility to launch Service Mapping via API?

Question

Entites not showing in the entity type while updating the entity filter

In entity filter there are matching records as shown in the screenshot but even after clicking on the update entities no entities are getting populated in the entity section of the entity type as shown below. User is able to view and click the "'Upd...

Question
Integrated Risk Management (IRM)

Users with snc_read_only Role Cannot Open Incident Records in Form View

Hi everyone,I'm facing an issue with a user who has been added to the following groups:2nd_Level_PSS (standard access group)SNC_Read_Only_Group with the snc_read_only roleAccording to documentation, this role should allow read-only access to records ...

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