ServiceNow Community

Implementation user stories

Hello everyone,Want to implement some user stories in ITSM, if anyone have any use case for OOTB capabilities in ServiceNow please share with me. Looking for positive responseThank youRegardsPranjal Srivastava

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DPM dashboard stuck at loading

Hi,I have my Digital portfolio management(DPM) dashboard stuck at loading,Cleared the cache and tried everything i could think of, but no luck its same, Can someone help on this?Below is the screenshot for the same

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Restrict the choice visibility to a group of people

Hi All, Need one suggestion that, On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...

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HAM inventory stock order request

Hi folks, I want to understand HAM inventory stock order request, there is a catalog item and flow which comes with HAM pro plugin,Catalog name - Hardware Inventory Stock OrderFlow - Hardware Stock Order Flow I have to add an approval group in the t...

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How to How to get the instance URL using get the instance URLusing OnLoad Client Script of the Form?

How to get the instance URL using the OnLoad Client Script of the Form?window.location.origin; does not work

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Retired and then re-published articles not able to be edited/updated

When a retired knowledge article is re-published it is not then able to be edited as a normal article. The 'Edit' and subsequent 'Checkout' buttons are not available at all. This has lead to several knowledge articles needing to be removed and replac...

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Resolved! Prevent duplicate records in sys_user_grmember

In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...

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Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

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How to trigger second activity set based on the advance condition and audience

Hello All, I want to trigger the current activity set based on audience criteria if the previous activity set was not triggered due to its task conditions.I have set the trigger type to ‘Advanced’ with conditions based on the previous activity set an...

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Selecting single record from List Collector

Hi @Ankur Bawiskar, I hope you are doing well. I have a question about catalog variables. I created a list collector for available software, and I want all available software to be shown in the available list. When I select multiple records, I want t...

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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Major Incident On-Call Conference System Property Configuration

I am setting up Major Incident Conference On-Call escalation. Use Case:If I add a group with on-call rota defined; invite/rotate primary members as configured.If I add a group with NO on-call rota defined; invite all group members As per the docs her...

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Major Incident Management
On-Call Scheduling

Certificate discovery in AWS S3 Bucket

Hi, Has anyone tried discovering certificates using an S3 Bucket on AWS? I know it's possible to discover certificates in files for specific extensions through a folder on the network or on the MID Server itself, but I can't find anything in the docu...

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AWS Cloud Discovery - Scanning the Decommissioned Service Accounts

Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...

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