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Kickstart Your Zurich Release Guide - Complete Guide with 350+ Links (Mike Scully)

Kickstart Your ServiceNow Zurich Release Experience agentic AI with the Zurich releaseThe platform just leveled up. Our newest release gives you the flexibility and control to secure, manage and optimize data and workflows to confidently bring AI acr...

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HTML Sanitizer src Attribute

Hi all, I'm attempting to add to the HTML Sanitizer Config whitelist so it only allows iframe URLs from "https://scribehow.com/embed/". I have the HTML Sanitizer Config set to the following but it's not blocking other URLs? What am I doing wrong?var ...

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Extending CSDM to HR Services

Most implementations of the Common Service Data Model (CSDM) begin with IT services. But in real enterprise and government environments, IT is only one part of the bigger picture. For my customer, we faced a challenge: how do we align HR and other b...

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Reference qualifier for list type

will advanced reference qualifier works for list type fields?if yes how

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Active Aging Reporting - Grid & Hyperlinks

Having a time confiming if what we're trying to produce is possible. We've been using Tableau for an aging 'grid' broken out by Assignment Group & Weekly Aging with ticket counts in the body. We've seen that SNOW reports can produce X & Y axis, but c...

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How to create button on bottom of a catalog item form for attachments or to scroll back to the top

Hello, We have a catalog item that is long and at the bottom we would like a button to attach any supporting documents to the request. If we cannot do that, then is there a way to make a button that makes the form scroll back to the top automagically...

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Common Connector Framework (CCF) for Service Graph Connector

Hi Architects, I am looking for inputs on Implementation of CCF for our Service Graph Connector.If any one has implemented it, could you please share some screenshots for setting this up ? Many thanks in advance,Hanu

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Architect

Resolved! HR Case Record Producer Script not working

I am trying to write a script in the record producer to achieve the following:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);a) Set the short description as Rückkehrer - <name of the subject person>Note:...

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Common Connection Framework ( CCF ) Implementation for Service Graph Connectors

Hi Developers, I am looking for inputs on Implementations of CCF for our Service Graph Connector.If any one has implemented it, could you please share some screenshots for setting this up ? Many thanks in advance,Hanu

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I am trying to present few questionnaires when a category is selected.

I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...

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Service Catalog

Event Management Event Rules Threshold function

Hi All... We decided to give Event Rules Thresholds a go.After reading the documentation, which says it will use the "number of occurrences over a specified period", we discovered this wasn't true, and instead it uses the "specified period" as a roll...

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Turn All Catalog Items in a Catalog Readonly if part of a group

I have the follow Catalog - MarketplaceCatalog items = 800+'Group = WishlisterWhat do we want..When the Users in the group go through the portal to access the catalog Marketplace we want them to be able to see all Catalog items. but we don't want the...

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🚀 From setup to savings — follow the full CCM Implementation journey with us.

Ask A Ranger – Cloud Cost Management I’m proud to announce the kickoff of our new video series on Cloud Cost Management (CCM) in ServiceNow! We already have the first 5 videos live — and many more are on the way. Episode #1: Install & ...

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Group Filter in Platform Analytics based on Parent/Child Relationship of a Single Table

Hello community! I was wondering...is there a way in Platform Analytics where multiple filters can be set up in a hierarchy that depends on the parent/child relationship of a single table, for instance...the Group table? A parent user group could be...

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Custom subflow to Fire Event

Hi,Trying to create a subflow that accepts a group name, Event Name and Record.The Event Name input is a string.But the "Fire Event" reports Event name is blank or similar.If you hard code the event name it works fine. But that makes a subflow kind ...

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