Am I going crazy?! Is there no way to do this in just 1 variable set?

 Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four ...

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System administration journey

Hi SystemAdmin Forum folks, What are the major skills to focus on for getting an intermediate system admin role?

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ServiceNow Instance and Performance script

Any recommended reading for understanding diagnostics of the health, memory usage, java uptime of nodes that make up the ServiceNow instance. I am trying to find uptimes of the nodes to try and troubleshoot what may be recycling nodes.  Is it a memor...

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About ServiceNow License

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?Thanks i...

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Posts/comments going into moderation

I'm fairly new poster, I suppose, but it seems all my questions are getting moderated. Is this because I'm new, or someone reported me, etc? I ask because it just slows the whole process down. 

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Why Fail ?

Hi, I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria. Topic Level Scoring:1 - Platform Overview and Navigation: 100%2 - Instance C...

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How does the identification and the reconciliation work when carrying out a discovery?

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list of records not showing when we put condition Less than

Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...

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DPR Workspace – Custom Field Not Displaying in Release Templates

In the DPR workspace, under Release Administration>Add Phases>Add Task>KeyDates>policies. Here, under Add Task we have 'Task_name' field and is currently mapped to the short_description field via the client script include 'ReleaseTaskTemplateUtil'- A...

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Tenable Security Center integration with ServiceNow

I am working on Tenable Security Center integration with ServiceNow. I have created connector for tenable.sc and as next step I am trying to configure ITSM for tenable.While creating Tenable Schedule Import for tenable product, what details I am supp...

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In Dispatcher workspace - to setup On-Call support events beyond standard shifts

Hi All,In DW, we currently track personal events such as off shifts, appointments, and leaves from the cmn_schedule_span table. However, I’m looking for a way to tag events to users who work outside their regular shifts — for example, from 5 PM to 8 ...

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[ERROR] Package `@servicenow/sdk@4.0.2` was not found in registry.

I've been working through the ServiceNow University course "Introduction to the ServiceNow IDE (Xanadu)", and I encountered an error in Module 5 of 12: "LAB Build and install app on your instance". When I click "Build and Deploy" in my lab instance, ...

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How to pass Playbook input to a Flow

Hello Everyone! I have two questionnaires in a Playbook. The first one is EA Application Info, where the user is asked whether the request requires the NAAM Process. If the user selects Yes, a second questionnaire appears, prompting them to enter the...

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