ServiceNow Community

Selected Catalog item variables are not properly visible in RITM's Variable Editor?

Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...

Question

Need guidance for preparing for CIS-Vulnerability Response certification

Hi everyone,I’m planning to prepare for the CIS-Vulnerability Response certification, but I haven’t worked on this module so far. I’m a bit confused about what topics I should focus on and which areas from the ServiceNow documentation are most import...

Question

How to Edit Default filter on Incident Table? Zurich

I am unable to edit the default filter. See attached. On the incident form i went to Configure->List Control....and added "Edit default filter". Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...

Question

#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

blog

ATF "Set Component Value" Step Displays sys_id Instead of Display Value

We are encountering an issue while creating an ATF test step using "Set Component Value". For a reference field, even though the display value is set to the name field, the label in the test step shows the sys_id of the record instead of the expected...

Question

How to Hide MRVS Variable only on the Grid Level?

I would like to hide variable named "Don't Install Latest Version" at the Grid Level Only. When I click Add, it should function as it is, but should be hidden only on the Grid Level below. Please refer the snapshot. Is there a way to achieve this? ...

Question

Dynamic query for field reference in UI page

Hello Team, we have two reference fields called category and subcategory. Subcategory should set lookup filter based on category selected by user and it is working fine. After setting category, trying to do search by writing in field subacet...

Question

Want to create metric definition to exclude non business hours

My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...

Question

Resolved! How to hide icon for reference field in portal?

I want to hide the icon for a reference field in the portal view (Form Widget), but it should remain visible and functional in the form view. Is there any out-of-the-box (OOTB) functionality available to achieve this?

Question

Hide Workspace List

Hi Team, I need to hide list of workspaces, and show to respective roles and make others accessible for admin.

Question

want to make changes on Analytics page on project workspace. want to remove and add some widgets

I got requirement to make changes on analytics page of project workspace requirement is to remove some reports and then wanted to add new.

Question

Hide/show UI Action that have Client checkbox check

Hi everyone,I'm trying to hide or show a UI Action based on the value of the current record, but since it has the Client checkbox checked, I tried calling a Script Include from the condition, but it doesn’t run. I found some methods using DOM manipul...

Question

How to Highlight Reference Field in Workspace When User Has No Email

Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...

Question

Base64 into images type field

Hi, I have a variable of type String that stores 64base from an images convertion.How can i insert this base64 into a field on the incident table of type ‘Image’

Question

Reporting: Limiting Number of Records Shown

I'm trying to create a simple report showing a list of active users that are assigned more than one non-retired, operational PC's from table (cmdb_ci_computer). Once I configure the report to group by "assigned to", I get a list of Users with each o...

Question
Performance Analytics