tinyMCE Editor replacement

With the knowledge center coming out last month in Zurich Patch 4, there is an advanced content editor available OOB to build knowledge articles.Will the microsite content editor be also replaced or this new editor will be available for microsite bui...

• Question

Create a flow - Yokohama activity 2 step 10

I am trying to do step 10 on activity 2 which is part of create a flow- Yokohoma. This is to add step 10 to the social media response Approvals workflow.However, I can't do the following:"Drag the Approval State data pill that corresponds with ‘9 - A...

• Question
• Integration hub imbedded into flow designer
• Workflow Data Fabric

ITSM foundation course ot the same lenght

Good day all,the ITSM foundation (xanadu) is no longer available   it used to be over 9 hours. There is a newer version (zurick) under 5 hours .the other language of the 9 hours are still avaialbe but not the english. any insights of how to complete ...

• Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

• Article
• AI Search
• Best Practices
• KCS
• Now Assist

IRM - Issue Management

Hi Community — I am looking for an IRM Issue Management implementation guide, as well as information on OOTB issue fields, configurations, and notifications. Please guide me.

• Question

Csa voucher help

Im working in a servicenow partner companymy company is unsure about vouchers when asked how to get csa exam vouchers to register for csa. thank you in advance

• Question

How can we create a filter in report/dashboard according to the month

• Question

Ticket visibility issue in Employee Center

Hello Team, We are facing issue in ticket visibility in the Employee CenterHere are 2 scenarios:1. If a user in "Requested for" or "Requested by"(in any one of these) and also in the "Watchlist" in that case ticket is visible in the Employee Center.2...

• Question
• Tokyo

Should entities be mapped to Service Instance or Offering level

Hi, A customer I'm working with is using "legacy" GRC and the Policy & Compliance module where the application owners attest their applications (entities) against defined security controls (control objectives). CMDB is aligned with the ServiceNow CSD...

• Question
• Policy and Compliance Management

Quality Audit HRSD tickets

Hello,We have a request to build a framework in our HR portal for 15% of non-critical transactions to be route for auditing to help improve the quality of solutions offered. Things to be audited could include whether it was assigned to the right grou...

• Question

New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

• Question

The Jamf Service Graph Connector and the process for updating a deprecated API call

Regarding the Jamf SGC (and SGCs in general), it installs using /uapi/v1/computers-inventory in the data stream REST step, but that version has long been deprecated. In general with these SGCs, is it expected the ServiceNow will push an update to use...

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Getting Customers Off the Ground with Knowledge Management: What Actually Works

Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...

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• AI Search
• Knowledge Management
• Search
• Virtual Agent

Populating the Employee field on HR Case

HI, I have a quick question on mapping variables from Intake form to caseOn the record producer - created and employee field which matches the exactly the same field on HR case.tried to populate the employee field on the form with client scripts reco...

• Question

I’m facing an issue with approvals on a custom table that extends Task.

Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...

• Question