ServiceNow Community

Constant connection dropped error since upgrading to Australia early release

We were early adopters of the Australia early release and since we upgraded we have encountered many occurrences when in the middle of browsing/clicking things we got an error The webpage at https://{environment}.service-now.com/....super long url mi...

Question

Reply Emails - Removing the thread

How do I remove the thread of a reply email before it is written to the activity log?

Question

Adding a PDF file to a Knowledge Base Article

Hello, I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached. Currently, when clicking on the PDF file in the KBA, the file is downloaded. To view the file, the user has to go to their downloads and open it ...

Question

Azure Service Graph Connector - Error in SQL Imports

Greetings Community! I am facing a challenge with the SQL imports. I keep getting the following error when trying to import our SQL databases:Transformation failed: java.lang.IllegalArgumentException: Undefined field family at com.snc.cobject.Comple...

Question

Lab 2.1.1 Theme Builder

Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does any...

Question

ServiceNow Administration Fundamentals - Lab error.

Hey everyone! Hoping someone has faced my issue and could provide me some guidance, I'm currently completing the ServiceNow Administration Fundamentals class, but when it comes to get the labs done, it just instructs me to open my instance and follow...

Question

Building a Fully Orchestrated, AI-Driven ServiceNow Delivery Lifecycle

Building a Fully Orchestrated, AI-Driven ServiceNow Delivery Lifecycle Author: Senior Platform Architect | ServiceNow CoE Tags: DevOps AI ATF GitLab CI/CD BOB ICA Monday.com Scoped Apps Platform Engineering 1. Executive Summary The way we deliver ...

blog

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

Guidance Required on CMDB Design for AI Data Sources (Azure OpenAI / Atlas Vector Search)

Hello All,We are currently working on supporting AI data sources and their catalogs within ServiceNow CMDB and have been evaluating the appropriate CI classes and data model in alignment with CSDM 5 and the AI Control Tower/AI Inventory capabilities....

Question
Data Foundations
Service Graph
Service Graph Connector
SGC Developer

Client script is not able to submit when assigned to user belongs to assignment group

Hello,We did not have a validation on project form to have "Assigned To" users be part of the assignment group .Currently there are random users on assigned to who don't belong to assignments groups in few project assignments.I put in place a refer...

Question

Resolved! Users assigned the relevant role will be automatically redirected to a new screen after logging in.

I was looking for a way to automatically log in to the employee center using SSO. https://www.servicenow.com/community/sysadmin-forum/i-want-to-enable-m365-users-to-log-in-to-the-employee-center/m-p/3532275#M22970 However, the method you suggested d...

Question

Is it possible to do show/hide on a Display Label field in Catalog Builder?

In Catalog Builder, I have a section of text that I wish to display if a certain value is selected for a radio button choice. I can identify the correct choice, but don't see the variable for the Display Label field in the drop-down list. Is it possi...

Question

Instance Security: Scanning with Purpose

Instance Security: Scanning with Purpose A misconfiguration you don't know about is a vulnerability you can't fix. The good news? There's a way to catch these misconfigurations before they become a problem and it's already sitting in your inst...

blog

Move an article from one instance to another.

Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...

Question

Decision Types in ACLs

Hi everyone,I’m working with ACLs on a custom table and noticed unexpected behavior when switching the Decision Type.When I configure the ACL with Decision Type = "Allow if", it works correctly based on the condition I’ve defined.However, when I chan...

Question