ServiceNow Community

How i can show the interaction module on service operation workspace only to particular group users

Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?

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Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

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Copy records from one table to another in scoped

I have two scoped tables in those tables the fields are same , i want to a functionality such that whenever i click a UI action , the record from table A should be copied from A to B , and inserted into B , are there any OOB functions to achieve th...

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Incident Report aggregated by time/date

Is there a way to create a report that aggregates incident record by the same date or same time? For example, if User wants to aggregate incidents created between 1:00 PM and 3:00 PM, they need to count all incidents created during that time window, ...

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No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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Now Assist panel is not visible even if it is already enabled in Now Assist experience

Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...

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Making Status Field Editable in CSM Workspace

Hi Everyone, I have a requirement and would appreciate your guidance. As we all know, State is an out-of-the-box (OOB) field. I created a custom Status field based on my task requirements. When the State changes to Closed, all fields in the Case form...

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Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

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Report retention policy in flow executions

I'm facing this issue in my PDI. I'm not able to look at the flow execution details. How do I fix this? I have attached the screenshot for reference.

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Team Notification: Notify Assignee

Hello,I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

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Procurement
Request Management
Service Catalog
Virtual Agent

Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

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How do I limit the number of Project Status Reports to the latest per project in PMO Dashboard

In the PMO Dashboard we have below 2 reports that shows the total number of Project Status Reports generated "this month" and "last month"If a project generates more than one Status Report in a month the counter in above reports will increasing corre...

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Resolved! Not receiving OTP mails to my mail for logging into servicenow university

Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...

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difference between system property and base property

please specify detailed differences ?

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onchange caller autopapulate caller manager email and caller magagermobile number

function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...

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